Shared Services HR Specialist

General Atomics; San Diego (CA); On-site; USD 52,020 - 77,325; Full time

Job summary

General Atomics is seeking a full-time Share Services HR Specialist in San Diego, CA. This role involves processing high-volume HR transactions, ensuring data accuracy, and managing HR cases through ServiceNow.

The ideal candidate will have at least four years of HR experience, proficiency in HRIS systems like SuccessFactors and SAP, and strong analytical and communication skills. A salary range of $52,020 to $77,325 is offered.

Qualifications

• Typically requires four or more years in human resources administration or a related field.
• Must have a comprehensive understanding of human resource policies and relevant regulations.
• 2+ years of experience in HR Operations or Shared Services.

Responsibilities

• Process high‑volume HR transactions.
• Manage and resolve HR cases daily via ServiceNow.
• Conduct quality reviews and maintain compliance.

Skills

Customer focus

Data entry accuracy

Organizational skills

Analytical skills

Problem-solving skills

Communication skills

Education

High school diploma or equivalent

Tools

SuccessFactors EC

SAP

ServiceNow

Microsoft Office Professional Plus

Job description

Job Summary

General Atomics (GA) and its affiliated companies are among the world’s leading resources for high‑technology systems development, ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors and advanced electric, electronic, wireless and laser technologies.

Position Overview

We have an exciting opportunity for a Share Services HR Specialist within our HR organization located in San Diego (Torrey Pines), CA. Under limited supervision, this position is responsible for the accurate and timely processing of high‑volume HR transactions within SuccessFactors Employee Central (EC), SAP, and ServiceNow. The role is focused on data entry and transaction processing, with approximately 85% of the position dedicated to entering, updating, auditing, and maintaining employee data throughout the employee lifecycle.

Duties and Responsibilities

• Process high‑volume employee lifecycle transactions in SuccessFactors EC and SAP.
• Review, validate, and enter employee data related to hires, rehires, transfers, promotions, compensation changes, organizational changes, and terminations.
• Manage and resolve a high volume of HR cases (tickets) daily through ServiceNow (averaging 30‑40 HR cases per day).
• Analyze HR case documentation and determine required HR actions.
• Review and validate incoming requests, supporting documentation, approvals, and source data for completeness, accuracy, and compliance prior to transaction processing.
• Perform pre‑entry and post‑entry validation of employee master data, organizational assignments, position information, compensation details, effective dates, and other HR records to ensure transactions are processed correctly.
• Verify data entered into SuccessFactors EC, SAP, and related systems accurately reflect approved documentation and business requirements.
• Conduct post‑transaction quality reviews to validate that system updates processed successfully and accurately populated all impacted fields and downstream systems.
• Reconcile employee data between ServiceNow HR cases, SuccessFactors EC, SAP and other systems to identify and resolve discrepancies.
• Identify, investigate, and resolve data inconsistencies, duplicate records, missing information, incorrect effective dates, and transaction errors.
• Validate workflow outcomes, approval paths, and generated notifications following transaction completion.
• Document data corrections and maintain audit‑ready records supporting all employee data changes.
• Escalate data integrity concerns, system defects, and process exceptions to appropriate stakeholders for resolution.
• Support periodic audits, compliance reviews, and quality assurance activities by providing transaction documentation and validation evidence.
• Maintain compliance with established SLAs, policies, procedures, and audit requirements.
• Perform quality reviews and self‑audits to ensure data accuracy.
• Escalate discrepancies, missing information, and process exceptions as needed.
• Partner with HR Services, Payroll, Benefits, Talent Acquisition, Managers, and HR COEs.
• Maintain complete HR case documentation and transaction records.
• Support continuous improvement and process standardization initiatives.
• Participate in training, quality reviews, and operational audits.
• Train lower‑level support staff and may provide direction as required.
• Responsible for observing all laws, regulations, and other applicable obligations wherever and whenever business is conducted on behalf of the Company.
• Expected to work in a safe manner in accordance with established operating procedures and practices.
• Other duties as assigned or required.

Job Qualifications

• Typically requires a high school diploma or equivalent and four or more years of progressive experience in human resources administration or a related field.
• Must be customer focused and have a comprehensive understanding of human resource policies, procedures and relevant regulations.
• 2+ years of experience in HR Operations, Shared Services, HRIS, Payroll Support with high‑volume data entry.
• 2+ years of experience with SuccessFactors EC, SAP, ServiceNow, or comparable HR systems.
• Strong data entry accuracy and attention to detail.
• Ability to process high transaction volumes while maintaining quality standards.
• Strong organizational, analytical, and problem‑solving skills.
• Intermediate to Advanced Excel skills; PivotTables, VLOOKUP, XLOOKUP, Microsoft Office Professional Plus.
• Strong written and verbal communication skills.
• Maintain the confidentiality of sensitive information.
• Possess interpersonal skills and written communication skills required to effectively interface with all levels of employees, management, and applicants and to explain and interpret moderately complex information.
• Ability to accurately document and maintain records and files.
• The ability to work both independently and in a team environment is essential.

Key Performance Indicators (KPIs)

• Transaction accuracy rate
• ServiceNow HR case volume processed
• SLA compliance
• Productivity metrics
• Audit compliance and quality scores
• Data integrity and error rates
• Customer service effectiveness

Work Environment

This position operates in a highly transactional HR Shared Services environment where data entry and transaction processing represent the majority of daily responsibilities. Success requires the ability to manage large volumes of work while maintaining accuracy, productivity, compliance, and customer service standards.

We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.

Job Type: Full‑Time Hourly

Salary range: $52,020 - $77,325