Shared Services Assistant

K&L Gates LLP incorporated; Charleston (SC); Remote; USD 48,000 - 72,000; Full time

Job summary

An established industry player is seeking a Shared Services Assistant to provide vital support in a dynamic, global environment. This role involves creating and managing documents across various platforms, ensuring accuracy and efficiency in all tasks. The ideal candidate will thrive in a fast-paced setting, demonstrating advanced skills in MS Office and Adobe Acrobat. Join a firm that values innovation and teamwork, where your contributions will help shape the future of legal services. If you are detail-oriented and passionate about delivering high-quality support, this opportunity is perfect for you.

Benefits

Medical/Prescription Drug Coverage

401(k) Retirement Plan

Paid Time Off

Life Insurance

Wellness Program

Flexible Spending Accounts

Professional Development Opportunities

Employee Assistance Program

Pet Insurance

Parental Leave

Qualifications

• Prior experience in a professional environment, preferably legal.
• Ability to produce accurate documents in a fast-paced environment.

Responsibilities

• Create and manage documents for lawyers and paralegals.
• Troubleshoot and repair problem documents.
• Assist with data entry and timekeeping.

Skills

MS Office

Adobe Acrobat Professional

Document Formatting

Communication Skills

Customer Service

Education

High School Diploma

College Degree

Tools

Word

Excel

PowerPoint

PDF Management

Job description

Shared Services Assistant

Information Technology All Practice Areas Charleston, Charlotte, Kansas City, Miami, Nashville, Pittsburgh, Raleigh

At K&L Gates, we are looking for smart, imaginative and hard-working people with diverse backgrounds, experiences and ideas to join us. Perhaps our search for talented visionaries and your search for important and impactful work lead to the same place.

We are seekging a Shared Services Assistant to join the firm. The Shared Services Assistant is responsible for managing, troubleshooting, organizing, and creating documents for lawyers, paralegals, and allied professionals, ensuring seamless support in a global 24/7/365 environment. In this role, you will provide support to all K&L Gates’ offices around the world.

KEY RELATIONSHIPS
Firmwide Lawyers and allied professionals.

ESSENTIAL DUTIES
• Create, format, and revise Word, Excel, PowerPoint, and PDF documents to align with various style requirements;
• Troubleshoot and repair problem documents, including support via remote assistance;
• Add and update cross-references, tables of contents, tables of authority, and automatic numbering;
• Generate comparison documents;
• Transcribe various audio files, handwritten notes and dictations;
• Save and manage files in the file management system;
• Create diagrams and charts in Word and PowerPoint;
• Assist with mailings by creating mail merged documents and labels;
• Perform word-for-word checks of documents converted from PDFs to assure accuracy;
• Record time entries for lawyers, paralegals, and other timekeepers;
• Assist with data entry, formulas, and sorting features via Excel;
• Assist with creating tickets for and managing the request queue.

ADDITIONAL DUTIES

EXPERIENCE SKILLS REQUIRED
• High school diploma or equivalent. College degree or some college preferred;
• Prior relevant experience in a professional environment; legal industry experience strongly preferred;
• Advanced knowledge of MS Office and Adobe Acrobat Professional required;
• Demonstrated ability to produce accurate documents in a fast-paced, 24/7/365 deadline-oriented environment;
• Excellent verbal and written communication skills;
• Demonstrated commitment to confidentiality, integrity, and sensitivity;
• Dedication to delivering high quality customer service;
• Demonstrated ability to understand and follow specific, detailed instructions;
• Ability to learn new technologies;
• Ability to self-manage in a remote environment with demonstrated history of innovative thinking, proactive planning, and being a team player.

ADDITIONAL ABILITIES REQUIRED
• Anticipate, plan, and prioritize work;
• Manage competing demands to meet deadlines;
• Exhibit flexibility in high pressure situations;
• Work overtime when business needs dictate to meet deadlines;
• Demonstrate a desire to learn new procedures and software packages as business evolves;
• This job operates in a remote environment and is largely sedentary, requiring the routine use of a computer and other standard office equipment. High-speed internet, and a quiet dedicated workspace is required.

Compensation Salary $48,000 - $72,000

The compensation salary for this position will be determined during the interview process and will vary based on multiple factors, including but not limited to prior experience, relevant expertise, current business needs, and market factors.

ABOUT THE FIRM

K&L Gates is a fully integrated global law firm with lawyers located across five continents in more than 40 offices. We have experienced dramatic growth in the past decade and now rank among the largest U.S. based law firms in the world. We take pride in constantly striving for innovation, imagination and an entrepreneurial spirit. We come up with big ideas and then roll up our sleeves to get the job done, guiding our clients through their most complex issues in a variety of industry sectors and across multiple regions of the world.

The industry recognition the firm has garnered emanates from the foundation of a global community aligned on behalf of our clients. The people at K&L Gates are committed to working together to create a legacy for each other, the firm, our clients, and the communities in which we serve. We thrive in an inclusive and socially conscious environment that embraces diversity and takes a holistic approach to the career evolution of all our professionals.

For more information or to view other job opportunities, please click here to go back to our careers page.

Notice: We participate in E-Verify in certain Firm locations for purposes of verifying employment eligibility.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

BENEFITS

K&L Gates offers our personnel a comprehensive suite of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time personnel include:

• Medical/Prescription Drug Coverage (including a Health Savings Account feature)
• Back-up Child/Elder Care and access to a caregiving concierge
• Wellness Program
• Vision Insurance
• 401(k) Retirement Plan and Profit Sharing
• Business Travel Accident Insurance
• Short- and Long-term Disability Protection
• Pet Insurance
• Life Insurance (including Basic, Supplemental, Spouse, Child, and Accidental Death and Dismemberment)
• Health Advocacy Services
• Paid Time Off (20 days/year through first 4 years of employment; 25 days/year after 5 years of employment)
• Identity Protection/Restoration and Fraud Insurance
• Parental Leave (18 weeks of which 6 are paid; short-term disability may provide additional paid time off)
• Student loan refinancing options and access to a student loan concierge service
• Paid Holidays (12)
• Addiction Resources
• Family Building Benefits
• Breast Milk Delivery and Lactation Support Services
• Flexible Spending Accounts
• Employees also may be eligible to receive bonuses and certain expense reimbursements
• Employee Assistance Program
• Professional Development and CLE Credit Opportunities
• 529 Deductions
• Relocation
• Employee Referral Program
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Perks including: Technology, Entertainment, and Travel Discount Programs
• All other benefits (such as leaves of absence) required by law

EQUAL EMPLOYMENT OPPORTUNITY

The Firm is an equal opportunity employer. It is the policy of the Firm that employment decisions shall be based on merit, qualifications and competence. Employment practices will not be influenced or affected by virtue of a person’s race (including traits associated with race, including hair texture and protective hairstyles such as afros, braids, locks, and twists), religion, creed, color, national origin, ancestry, citizenship, physical disability, mental disability, medical condition, genetic information, marital status, sex, pregnancy, childbirth, breastfeeding, gender, parental status, gender identity, gender expression, sexual orientation, age, familial status, domestic violence victim status, military and veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy governs all aspects of employment including, without limitation, recruiting, hiring, compensation, benefits, promotion, assignment, and dismissal. In addition, it is the Firm’s policy to provide an environment that is free of prohibited harassment of any kind including, without limitation, that which is based on sex, race, age, disability, ethnic background, or any other category protected by law (including the categories listed above). The Firm complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you require reasonable accommodation in completing this application, interviewing, or otherwise participating in the employee selection process, please contact [e-mail] .

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Department Information Technology

Practice All Practice Areas