Shared Customer Service Mendota Heights, MN

Cosentino; Houston (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Paid time off

Job summary

Cosentino is seeking a Shared Customer Service Representative for its shop. The role coordinates the customer service team, ensuring smooth order processing and high service levels while collaborating with the Shared Services Manager.

The position requires strong multitasking, leadership, and communication skills in a fast-paced environment. The company offers comprehensive benefits, including medical, dental, vision, 401(k), and paid time off, with paid sick leave and floating holidays.

Qualifications

• Minimum 5 years of customer service experience.
• Proficiency with Microsoft Office (Excel, Outlook, etc.).
• Experience with job tracking systems is a plus.

Responsibilities

• Coordinate and support the customer service team to maintain relationships.
• Plan, prioritize, and delegate tasks to ensure department functioning.
• Maintain high customer service levels and implement policies/procedures.
• Assist with complex order processing challenges and monitor accuracy.
• Identify opportunities to improve service quality, productivity and profitability.
• Prepare KPI analyses and manage customer service projects.
• Identify staff training and coaching needs and communicate with local managers.

Skills

Time management

Customer service

Organizational skills

Written and verbal communication

Leadership

Decision making

Education

High School Diploma/GED

Associate Degree in Business or related area

Tools

Microsoft Office

Job description

What are we looking for

Would you like to be part of the world's leading producer of building materials that inspire architectural and decorative solutions? Are you passionate about the distribution of products that inspire the life of many people?

At Stone Systems ( www.stone-systems.com ) we are looking for a Shared Customer Service Representative for our shop located in Mendota Heights, MN , who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.

What you will do

The Shared Services Support position coordinates and controls the activities of the customer service team to maintain and enhance customer relationships. They are also responsible for meeting organizational and operational objectives.

Job Expectations:

• Collaborate with the Shared Services Customer Service Manager
• Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department
• Maintain high customer service levels
• Implement policies and procedures
• Assist with complex challenges of the order processing
• Monitor accuracy of Shared Services team members
• Receive payments for order changes
• Identify and implement strategies to improve quality of service, productivity, and profitability
• Prepare and deliver KPI analysis of CS team
• Coordinate and manage customer service projects and initiatives
• Identify and address staff training and coaching needs
• Update Daily Reporting
• Communicate with local managers
• Backup support for all team functions
• Promotes cooperation and commitment within a team to achieve goals and deliverables
• Other duties as assigned by management

Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.

What you need to succeed

EXPERIENCE
Required:

• Minimum 5 years of customer service experience

Desired:

• Experience with Job Tracker
• Stone, industrial, and manufacturing industry experience

EDUCATION
Required:

• High School Diploma/GED

Desired:

• Associate Degree in Business or related areas

KNOWLEDGE
Required:

• Proficiency in Microsoft Office (Excel, Outlook, etc.)

SKILLS
Required:

• Excellent time management skills and ability to multi-task and prioritize work in an extremely fast-paced environment
• Customer Service oriented
• Strong organizational and planning skills in a fast-paced environment
• Excellent written and verbal communication skills
• Leadership skills
• Quick decision-making skills and ability to solve problems

What we do offer

You will join a company:

• With an international mindset and presence in 80+ countries
• With an amazing growth story, sustained by an extraordinary innovation with products such as Silestone®, Dekton® and Sensa by Cosentino®
• In which you will be able to grow your career and develop your leadership skills

Wage Range:
The starting hourly range for this position is between $20-22/hr
Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.
This position is also eligible Potential Annual Award depending on individual performance and Company performance, in accordance with the terms of the Company’s plan.

Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements, including Medical, Dental, and Vision Insurance, Short-term and Long-term Disability and Basic Life and Supplemental Insurance. You will also be eligible to enroll in our 401(k) Retirement Plan, starting the first of the month.

Paid time off:
Vacation time will be accrued monthly and will be subject to change per the Company’s policy updates. 5 days of sick time. Full-time employees will receive 2 floating holidays to use each year. If hired after July 1, employees receive 1 floating holiday to use for that calendar year.

The compensation and benefits information are accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

About Cosentino

At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces. We are the world-leading producer of architectural and decorative surfaces. Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc. Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients. www.cosentino.com With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies. as well as career opportunities for Talented people like you.
Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Cosentino will not tolerate discrimination or harassment based on any of these characteristics.