Shampoo/Cleaner

Millennium Hotel and Resorts UK; Los Angeles (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Hotel Room Discounts across our global

Employee Assistance Program (EAP)

Job summary

The Biltmore Los Angeles is seeking a Shampoo/Cleaner to deliver exceptional guest experiences through thorough carpet cleaning and maintenance. You will support day-to-day operations, assist frontline teams, and uphold brand standards in a fast-paced hotel environment.

Role emphasizes attention to detail, strong communication, and a passion for hospitality as you help maintain pristine guest spaces and contribute to a culture of accountability and excellence.

Qualifications

• High school diploma or equivalent required.
• Experience in housekeeping or carpet cleaning is helpful but may not be required.
• Ability to operate carpet-cleaning equipment safely.
• Attention to detail and pride in maintaining clean surroundings.
• Follow all housekeeping, safety, and chemical-handling procedures.

Responsibilities

• Vacuum and prepare carpets before cleaning.
• Operate carpet shampooing, extraction, and other cleaning equipment.
• Apply appropriate cleaning solutions and stain treatments.
• Clean carpets, rugs, upholstery, and other assigned surfaces.
• Move light furniture or equipment as needed to access cleaning areas.
• Place warning signs around wet or recently cleaned areas.
• Inspect cleaned areas to ensure they meet cleanliness standards.
• Clean, maintain, and properly store shampooing equipment and supplies.
• Report damaged carpets, equipment problems, or difficult-to-remove stains to a supervisor.
• Follow all housekeeping, safety, and chemical-handling procedures.
• Assist other housekeeping staff with general cleaning duties when needed.
• Passion for hospitality and delivering exceptional service.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Solutions-oriented mindset with attention to detail.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.

Skills

Passion for hospitality

Strong communication

Interpersonal skills

Fast-paced environment

Solutions-oriented

Education

High school diploma or equivalent

Tools

Carpet-cleaning equipment

Job description

Hotel Name: The Biltmore Los Angeles

Location: Onsite - Los Angeles, CA

Hourly Rate: $21.09

Join the Team at The Biltmore Los Angeles

At The Biltmore Los Angeles, hospitality is defined by timeless elegance, rich history, and exceptional service. Every interaction is an opportunity to deliver a memorable guest experience rooted in tradition and excellence.

About The Biltmore Los Angeles

Located in the heart of downtown Los Angeles, this historic landmark hotel is known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events. The property serves as a premier destination for business travelers, group events, and leisure guests seeking a distinctive experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence - driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach.

At Millennium, we are guided by our core values:

• Passion for Hospitality - Delivering meaningful and memorable guest experiences
• Entrepreneurial - Taking ownership and acting with agility
• Innovation & Progressive - Continuously improving how we operate and serve
• Solutions & Results Oriented - Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role: Shampoo/Cleaner

As our Shampoo/Cleaner, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.

Your Impact

You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams - driving accountability, engagement, and results.

What You’ll Be Doing

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Team Collaboration

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

Compliance & Standards

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence

Responsibilities

• Vacuum and prepare carpets before cleaning.

• Operate carpet shampooing, extraction, and other cleaning equipment.

• Apply appropriate cleaning solutions and stain treatments.

• Clean carpets, rugs, upholstery, and other assigned surfaces.

• Move light furniture or equipment as needed to access cleaning areas.

• Place warning signs around wet or recently cleaned areas.

• Inspect cleaned areas to ensure they meet cleanliness standards.

• Clean, maintain, and properly store shampooing equipment and supplies.

• Report damaged carpets, equipment problems, or difficult-to-remove stains to a supervisor.

• Follow all housekeeping, safety, and chemical-handling procedures.

• Assist other housekeeping staff with general cleaning duties when needed.

• Passion for hospitality and delivering exceptional service

• Strong communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment

• Solutions-oriented mindset with attention to detail

• Flexibility to work varied schedules, including evenings, weekends, and holidays

Technical / Role-Specific Requirements

• Ability to operate carpet-cleaning equipment safely.
• Attention to detail and pride in maintaining clean surroundings.
• Ability to follow instructions and workplace safety procedures.
• Ability to work independently and as part of a housekeeping team.
• Previous housekeeping or carpet-cleaning experience is helpful but may not be required.

Education

• High school diploma or equivalent required

At Millennium Hotels & Resorts, we support our employees with benefits designed to promote wellbeing and long-term success.

Benefits for this position are provided in accordance with the applicable Collective Bargaining Agreement (CBA). Employees should refer to the applicable CBA for details regarding eligibility, coverage, paid time off, employee discounts, and other benefit offerings.

Additional benefits may include:

• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to applicable plan terms, company policy, and the Collective Bargaining Agreement (CBA), where applicable.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.

If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.