Night Auditor

Millennium Hotel and Resorts UK; Los Angeles (CA); On-site; USD 36,000 - 43,000; Full time

Benefits offered by this job

Hotel room discounts

Employee assistance program

Job summary

The Biltmore Los Angeles is seeking a Night Auditor to deliver an exceptional guest experience during overnight hours. You will balance daily financials, handle check-ins/outs, and collaborate with housekeeping and security to ensure smooth operations.

Ideal candidates bring strong communication, cash-handling accuracy, and a passion for hospitality. This historic downtown LA landmark offers opportunities for growth within Millennium Hotels & Resorts.

Qualifications

• High school diploma or equivalent required.
• Experience with hotel property management systems preferred (Opera).
• Strong customer service and cash-handling knowledge helpful.

Responsibilities

• Perform nightly audit procedures to balance daily financial transactions.
• Process guest check-ins and check-outs during overnight hours with excellent service.
• Reconcile room revenue, payments, cash transactions, and card settlements.
• Prepare and distribute daily operational and financial reports.
• Respond promptly to guest requests and resolve issues professionally.
• Answer calls, make reservations, and provide information about hotel services.
• Monitor security during overnight hours and ensure guest safety.
• Coordinate with housekeeping, engineering, and security for overnight needs.
• Maintain organized front desk and ensure policy compliance.
• Handle cash and balance the front desk drawer at shift end.
• Assist with early morning departures and day-shift prep.
• Demonstrate passion for hospitality and exceptional service.
• Show strong communication and interpersonal skills.
• Work in a fast-paced, dynamic environment with a solutions mindset.
• Be flexible for evening, weekend, and holiday shifts.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Customer service

Flexibility

Teamwork

Education

High school diploma or equivalent

Tools

Opera Property Management System

MS Office Suite

Job description

Hotel Name: The Biltmore Los Angeles

Location: Onsite – Los Angeles, CA

Hourly Rate: $27.95

Join the Team at The Biltmore Los Angeles

At The Biltmore Los Angeles, hospitality is defined by timeless elegance, rich history, and exceptional service. Every interaction is an opportunity to deliver a memorable guest experience rooted in tradition and excellence.

About The Biltmore Los Angeles

Located in the heart of downtown Los Angeles, this historic landmark hotel is known for its iconic architecture, grand ballrooms, and legacy of hosting world‑class events. The property serves as a premier destination for business travelers, group events, and leisure guests seeking a distinctive experience.

As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions‑oriented approach.”

At Millennium, we are guided by our core values:

• Passion for Hospitality – Delivering meaningful and memorable guest experiences
• Entrepreneurial – Taking ownership and acting with agility
• Innovation & Progressive – Continuously improving how we operate and serve
• Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role: Night Auditor

As our Night Auditor, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment.

This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results.

Your Impact

You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results.

What You’ll Be Doing

Operations & Execution

• Ensure smooth, efficient operations aligned with brand standards
• Identify opportunities for innovation and continuous improvement
• Deliver consistent, high-quality results in a fast-paced environment

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Team Collaboration

• Work collaboratively across teams to achieve shared goals
• Communicate effectively and contribute to a positive work environment
• Support a culture of respect, energy, and accountability

Compliance & Standards

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence

Responsibilities

• Perform nightly audit procedures to ensure all daily financial transactions are accurate and balanced.

• Process guest check-ins and check-outs during overnight hours while providing exceptional customer service.

• Reconcile room revenue, payments, cash transactions, and credit card settlements.

• Prepare and distribute daily operational and financial reports for hotel management.

• Respond promptly to guest requests, questions, and concerns, resolving issues professionally and efficiently.

• Answer incoming phone calls, make reservations, and provide information about hotel services and amenities.

• Monitor hotel security by conducting routine property walks and ensuring guest safety during overnight hours.

• Coordinate with housekeeping, engineering, and security teams to address overnight operational needs.

• Maintain an organized front desk area and ensure compliance with hotel policies and procedures.

• Handle cash, maintain accurate records, and balance the front desk cash drawer at the end of each shift.

• Assist with early morning departures and prepare the front office for the day shift.

• Passion for hospitality and delivering exceptional service

• Strong communication and interpersonal skills

• Ability to work in a fast‑paced, dynamic environment

• Solutions-oriented mindset with attention to detail

• Flexibility to work varied schedules, including evenings, weekends, and holidays

Technical / Role-Specific Requirements

• Previous front desk, guest services, hotel, or night audit experience preferred.
• Strong understanding of basic accounting principles and cash‑handling procedures.
• Experience with hotel property management systems, Opera preferred.
• Ability to work independently with minimal supervision during overnight hours.
• Comfortable using Microsoft Office, including Word, Excel, and Outlook.

Education

• High school diploma or equivalent required

At Millennium Hotels & Resorts, we support our employees with benefits designed to promote wellbeing and long‑term success.

Benefits for this position are provided in accordance with the applicable Collective Bargaining Agreement (CBA). Employees should refer to the applicable CBA for details regarding eligibility, coverage, paid time off, employee discounts, and other benefit offerings.

Additional benefits may include:

• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to applicable plan terms, company policy, and the Collective Bargaining Agreement (CBA), where applicable.

Why Join Us

At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth.

Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results.

If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.