SFTP Migration Support Specialist - Remote

Sagility; United States; Remote; USD 18,000 - 26,000; Full time

Job summary

Sagility invites applications for a Client & Technical Support Specialist to support SFTP migration projects from a work-from-home setup. The role emphasizes clear communication, stakeholder coordination, and adherence to established processes during server changes.

Ideal candidates are organized, with strong written and verbal skills, a basic understanding of SFTP, and the ability to work with multiple internal and external teams in a fast-paced environment.

Qualifications

• Strong written and verbal communication skills.
• Strong customer service and stakeholder-management skills.
• Ability to communicate technical information clearly to individuals with varying levels of technical knowledge.
• Basic understanding of SFTP (Secure File Transfer Protocol) or similar file-transfer concepts.
• General technical aptitude and willingness to learn new systems and processes.
• Strong organizational skills and attention to detail.
• Ability to manage multiple conversations, follow-ups, and deadlines simultaneously.
• Ability to work effectively across technical, operational, and client-facing teams.
• Ability to follow established processes and elevate issues appropriately.

Responsibilities

• Communicate directly with employer groups regarding upcoming server, file-transfer, or system changes.
• Provide clear instructions and new access credentials as required.
• Assist with the setup and transition of secure file-transfer folders.
• Support migration activities involving SFTP and secure file-transfer platforms.
• Coordinate testing activities and follow up with stakeholders to ensure required testing is completed successfully.
• Track outstanding activities, issues, and stakeholder responses throughout the migration process.
• Serve as a communication bridge between external employer groups and internal technical or operational teams.
• Escalate technical issues to the appropriate teams when additional expertise is required.
• Maintain accurate documentation and status updates.
• Provide a professional and positive experience throughout the transition.

Skills

Communication skills

Customer service

Stakeholder management

SFTP basics

Organizational skills

Multitasking

Tools

SFTP platforms

Job description

Sagility invites applications for a Client & Technical Support Specialist to support SFTP migration projects from a work-from-home setup. The role emphasizes clear communication, stakeholder coordination, and adherence to established processes during server changes.

Ideal candidates are organized, with strong written and verbal skills, a basic understanding of SFTP, and the ability to work with multiple internal and external teams in a fast-paced environment.