Multifamily Customer Engagement and Partner Management - Advisor

Fannie Mae; United States; On-site; USD 123,000 - 161,000; Full time

Benefits offered by this job

Incentive program

Health benefits

Comprehensive benefits package

Job summary

Fannie Mae in the United States seeks a seasoned professional to advise on methods for overseeing customer network development and customer support activities, while coordinating operational tasks with executives and staff managers.

You will build relationships with multifamily owners and DUS lenders, structure transactions, and promote Fannie Mae's products and services to expand access to affordable financing nationwide. Some travel is required.

Qualifications

• 6 years of multifamily commercial real estate experience.
• Experience in multifamily agency lending (Fannie Mae, Freddie Mac, FHA, CMBS, or bank portfolio lending).
• Demonstrated experience independently managing loan transactions.
• Curiosity and adaptability learning and responsibly applying new techniques, including artificial intelligence, to reimagine how we work.

Responsibilities

• Advise on methods for overseeing customer network development and customer support activities.
• Plan, manage, or coordinate operational activities for the team with executives and staff managers.
• Build strong relationships with multifamily owners and DUS lenders and deliver best-in-class customer service.
• Collaborate with cross-functional teams to structure transactions that balance mission and market objectives with sound credit principles.
• Travel as required.

Skills

Multifamily real estate

Agency lending experience

Loan transaction management

AI awareness

Client relationship management

Education

Bachelor's degree or equivalent

Job description

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home.

Job Description

As a valued contributor to our team, you will advise the team on methods and processes for overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, managing, or coordinating operational activities for the team with the help of executives and staff managers.

The Impact You Will Make

You will have the flexibility to shape your day while partnering with a team that prioritizes collaboration and client service.

Key Responsibilities

• Build strong relationships with multifamily owners and DUS lenders by helping to customize financing strategies and delivering best‑in‑class customer service
• Partner with credit, legal, capital markets, risk, and servicing teams to structure transactions that balance mission and market objectives with sound credit principles
• Advise team on promoting and selling Fannie Mae's products and services to make sure people across the country have access to affordable financing opportunities
• Provide support for operational activities
• Provide subject matter expertise, best practices, and recommendations to the team
• Some travel is required

The Experience You Bring to the Team

Minimum Required Experience

• 6 years multifamily commercial real estate experience
• Experience in multifamily agency lending (Fannie Mae, Freddie Mac, FHA, CMBS, or bank portfolio lending)
• Demonstrated experience independently managing loan transactions
• Curiosity and adaptability learning and responsibly applying new techniques, including artificial intelligence, to reimagine how we work

Desired Experience

• Bachelor's degree or equivalent
• Multifamily and DUS/GSE loan production experience
• Demonstrated relationship management skills, with a proven ability to engage effectively with internal and external stakeholders
• Demonstrated strategic thinking, strong client relationship management, and ability to offer solutions to complex issues
• Demonstrated ability to work under specific deadlines in a fast paced, results driven environment
• Demonstrated ability to be responsive while balancing the demands of multiple client requests at any given time
• Strong written, verbal, and presentation skills for communicating complex transactions to senior leadership and other internal stakeholders

Multifamily Customer Engagement - Customer and Partner Management - Advisor #LI-NL1 - Hybrid Qualifications Education: Bachelor's Level Degree (Required)

The future is what you make it to be. Discover compelling opportunities at Fanniemae.com/careers.

For most roles, employees are expected to work onsite on a regular basis at their designated office location. In-office work cadence is determined by your manager.

Proximity within a reasonable commute to your designated office location is preferred unless the job is noted as open to remote.

Fannie Mae is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity/gender expression, marital or parental status, or any other protected factor.

Fannie Mae is committed to providing reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment, unless to do so would cause undue hardship to the company.

If you need assistance using our online system and/or you need a reasonable accommodation related to the hiring/application process, please complete this form.

The hiring range for this role is set forth below. Final salaries will generally vary within that range based on factors that include but are not limited to, skill set, depth of experience, certifications, and other relevant qualifications.

Requisition compensation: 123000 to 161000

This position is eligible to participate in a Fannie Mae incentive program (subject to the terms of the program).

As part of our comprehensive benefits package, Fannie Mae offers a broad range of Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being. See more here.

Tackle America’s biggest housing challenges using the latest technology and AI, while collaborating with experts in their fields.

Join our energizing environment.

Join our talent community to be the first to hear about happenings at Fannie Mae and share your experience to hear about potential job opportunities for you.

As a Fortune 25 company, Fannie Mae expands access to housing across America.

Powered by the latest tech and AI, our innovative products and services drive the mortgage industry forward.

We believe that prioritizing our people’s growth and success is essential to achieving our business goals and fulfilling our purpose.