Sewer Lateral Permits Program Lead

City of Portland; Portland (OR); On-site; USD 90,000 - 130,000; Full time

Job summary

The City of Portland is seeking a highly skilled leader to head the Sewer Lateral Connection and Repair Permit Program. This role manages a specialized permitting and inspection system in public right-of-way and sewer easements, ensuring compliance with City standards and wastewater permits.

Responsibilities include guiding staff, developing policies, coordinating with bureaus and external partners, and communicating program updates.

Qualifications

• Experience managing or administering public infrastructure, development review, or permitting programs.
• Experience supervising or leading staff, including assigning work and evaluating performance.
• Experience providing technical guidance, customer service, and problem-solving support to contractors, designers, developers, property owners, or other stakeholders.
• Experience developing, improving, or implementing operational processes, procedures, or program performance measures.
• Experience working collaboratively with internal and external partners such as other bureaus, agencies, utilities, or regulatory bodies.

Responsibilities

• Lead staff responsible for processing, reviewing, issuing, and providing customer service for Sewer Connection and Repair Permits.
• Develop standard practices, policies, procedures, and quality assurance protocols for daily program operations.
• Establish program goals, track performance, and identify areas for process improvement.
• Collaborate with section and division leadership to integrate improvements into Citywide development review systems.
• Manage program communications, including web content, forms, notices, and fee/budget updates in coordination with PP&D Communications.

Skills

Program management

Public infrastructure permitting

Team leadership

Policy development

Customer service

Job description

The City of Portland is seeking a highly skilled leader to head the Sewer Lateral Connection and Repair Permit Program. This role manages a specialized permitting and inspection system in public right-of-way and sewer easements, ensuring compliance with City standards and wastewater permits.

Responsibilities include guiding staff, developing policies, coordinating with bureaus and external partners, and communicating program updates.