Settlements Operations Leader - Law Firm Growth

Ferraro Law; Miami (FL); On-site; USD 85,000 - 115,000; Full time

Job summary

Ferraro Law Firm, P.A. seeks an experienced Settlements Manager to lead the settlements department in Miami. You will manage day-to-day operations, set performance expectations, and monitor productivity and financial results to ensure timely case progression.

The ideal candidate is metrics-driven, hands-on, and capable of coaching staff, identifying bottlenecks, and driving continuous improvement in settlement workflows and client service.

Qualifications

• Proven leadership in a law firm or professional services setting.
• Strong analytical skills with ability to interpret productivity data.
• Experience establishing performance standards and coaching teams.

Responsibilities

• Oversee settlements department daily operations and workflows.
• Set productivity expectations and monitor results.
• Conduct regular performance reviews and coaching sessions.
• Identify bottlenecks and implement corrective actions.
• Coordinate with_attorneys, accounting, and other departments to resolve issues.

Skills

People management

KPIs & dashboards

Process optimization

Team leadership

Communication

Tools

Excel

Case management systems

Salesforce/Litify

Job description

Ferraro Law Firm, P.A. seeks an experienced Settlements Manager to lead the settlements department in Miami. You will manage day-to-day operations, set performance expectations, and monitor productivity and financial results to ensure timely case progression.

The ideal candidate is metrics-driven, hands-on, and capable of coaching staff, identifying bottlenecks, and driving continuous improvement in settlement workflows and client service.