Servigistics Functional Analyst — Service Parts Planning

Tata Consultancy Services; Seattle (WA); Hybrid; USD 150,000 - 175,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Support: Parental Leaves

Certifications & Training Reimbursemen

Job summary

Tata Consultancy Services seeks a seasoned functional specialist to support aerospace OEM service parts planning platforms, focusing on forecasting, inventory optimization, and planning exceptions. You will collaborate with developers and business users across global teams to resolve complex issues.

Responsibilities include configuring planning tools, guiding code-related fixes, and validating solutions with business stakeholders in a remote, distributed environment.

Qualifications

• 4–5 years of relevant functional support or consulting experience in supply chain management or planning applications.
• Strong hands-on knowledge of Service Parts Planning and Inventory Management concepts.
• Functional expertise with Servigistics or equivalent service parts planning tools.
• Experience analyzing forecasting, inventory optimization, service level targets, and planning exceptions.
• Ability to analyze planning outputs, parameters, and business rules to identify root causes of issues.

Responsibilities

• Provide functional application support for aerospace OEMs’ service parts planning platform.
• Analyze and resolve functional issues related to forecasting, inventory optimization, service level targets, and planning exceptions.
• Triage and analyze production incidents and business tickets to determine functional vs technical root causes.
• Collaborate with technical teams to troubleshoot issues involving configuration, data, or custom code.
• Configure Servigistics or equivalent planning tools to address business challenges and optimize planning outcomes.
• Guide technical teams on required logic changes when issues relate to code or data processing.
• Validate fixes through functional scenario testing and ensure business acceptance before deployment.
• Support problem management and RCA activities, providing functional insights for long-term stability.
• Communicate effectively with client stakeholders, explaining issues, impacts, and resolutions in business terms.

Skills

Supply chain planning

Servigistics

Forecasting analysis

SQL

Agile

Stakeholder management

Education

Bachelor's degree in Computer Science

APICS CPIM / CSCP or equivalent certification

Tools

Servigistics

Syncron

Kinaxis

Baxter Planning

SAP integration

Job description

Tata Consultancy Services seeks a seasoned functional specialist to support aerospace OEM service parts planning platforms, focusing on forecasting, inventory optimization, and planning exceptions. You will collaborate with developers and business users across global teams to resolve complex issues.

Responsibilities include configuring planning tools, guiding code-related fixes, and validating solutions with business stakeholders in a remote, distributed environment.