PTC Servigistics Functional Analyst

Tata Consultancy Services; Seattle (WA); Hybrid; USD 150,000 - 175,000; Full time

Benefits offered by this job

Discretionary Annual Incentive

Comprehensive Medical Coverage

Family Support: Parental Leaves

Certifications & Training Reimbursemen

Job summary

Tata Consultancy Services seeks a seasoned functional specialist to support aerospace OEM service parts planning platforms, focusing on forecasting, inventory optimization, and planning exceptions. You will collaborate with developers and business users across global teams to resolve complex issues.

Responsibilities include configuring planning tools, guiding code-related fixes, and validating solutions with business stakeholders in a remote, distributed environment.

Qualifications

• 4–5 years of relevant functional support or consulting experience in supply chain management or planning applications.
• Strong hands-on knowledge of Service Parts Planning and Inventory Management concepts.
• Functional expertise with Servigistics or equivalent service parts planning tools.
• Experience analyzing forecasting, inventory optimization, service level targets, and planning exceptions.
• Ability to analyze planning outputs, parameters, and business rules to identify root causes of issues.

Responsibilities

• Provide functional application support for aerospace OEMs’ service parts planning platform.
• Analyze and resolve functional issues related to forecasting, inventory optimization, service level targets, and planning exceptions.
• Triage and analyze production incidents and business tickets to determine functional vs technical root causes.
• Collaborate with technical teams to troubleshoot issues involving configuration, data, or custom code.
• Configure Servigistics or equivalent planning tools to address business challenges and optimize planning outcomes.
• Guide technical teams on required logic changes when issues relate to code or data processing.
• Validate fixes through functional scenario testing and ensure business acceptance before deployment.
• Support problem management and RCA activities, providing functional insights for long-term stability.
• Communicate effectively with client stakeholders, explaining issues, impacts, and resolutions in business terms.

Skills

Supply chain planning

Servigistics

Forecasting analysis

SQL

Agile

Stakeholder management

Education

Bachelor's degree in Computer Science

APICS CPIM / CSCP or equivalent certification

Tools

Servigistics

Syncron

Kinaxis

Baxter Planning

SAP integration

Job description

Job Description

Must Have Technical/Functional Skills

• 4–5 years of relevant functional support or consulting experience in supply chain management or planning applications.
• Strong hands‑on knowledge of Service Parts Planning and Inventory Management concepts.
• Functional expertise with PTC Servigistics or equivalent service parts planning tools.
• Experience analyzing forecasting, inventory optimization, service level targets, and planning exceptions.
• Ability to analyze planning outputs, parameters, and business rules to identify root causes of issues.
• Experience working with planning tools such as Syncron, Kinaxis, Baxter Planning, or similar – a strong advantage.
• Familiarity with ERP integrations (SAP, Oracle) is preferred.
• Comfortable working in ITIL‑based support environments.
• Ability to work collaboratively with technical developers, business users, and global teams.
• Strong SQL skills with experience in Oracle and MongoDB.
• Strong collaboration skills to work with technical teams, business users, and global stakeholders.
• Comfortable working in a remote, globally distributed team.
• Must understand process‑oriented systems and workflows (highly preferred).
• Experience working in Agile environments and the ability to collaborate with cross‑functional teams.
• Excellent communication skills and the ability to effectively interact with stakeholders.
• Team player with strong problem‑solving skills and attention to detail.
• Proven troubleshooting and problem‑solving capabilities supporting large‑scale, data‑intensive, SLA‑driven applications. (MUST)

Preferred / Good To Have Skills

• Understanding technical landscape with microservices and cloud environment like AWS or similar.
• Experience with CI/CD pipelines and build tools.
• Aerospace aftermarket or MRO domain experience.
• APICS CPIM / CSCP or equivalent certification.
• Exposure to ERP integrations (SAP, Oracle).

Roles & Responsibilities

• Provide functional application support for aerospace OEM’s service parts planning platform.
• Analyze and resolve functional issues related to forecasting, inventory optimization, service level targets, and planning exceptions.
• Triage and analyze production incidents and business tickets to determine functional vs technical root causes.
• Collaborate closely with technical teams to troubleshoot complex issues involving configuration, data, or custom code.
• Configure Servigistics or equivalent planning tools to address business challenges and optimize planning outcomes.
• Guide technical teams on required logic changes when issues relate to code or data processing.
• Validate fixes through functional scenario testing and ensure business acceptance before deployment.
• Support problem management and root cause analysis (RCA) activities, providing functional insights for long‑term stability.
• Communicate effectively with client stakeholders, explaining issues, impacts, and resolutions in business terms.
• Maintain functional documentation, standard operating procedures (SOPs), and knowledge base articles.
• Participate in cross‑timezone coordination with offshore support teams to ensure seamless coverage.

Managerial Skills (Mandatory)

• Strong collaboration and interpersonal skills to coordinate with global and cross‑functional teams.
• Ability to manage priorities and incidents effectively under pressure.
• Proactive problem‑solving and decision‑making skills.
• Effective communication and stakeholder management capabilities.
• Time management and organizational skills to work in a remote, distributed environment.
• Ability to mentor or guide junior team members (if applicable).

Employee Benefits

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $150,000 - $175,000 a year.

Qualifications

BACHELOR OF COMPUTER SCIENCE