Servicing Transfer Coordinator

LoanCare; United States; Hybrid; USD 58,541,000 - 98,171,000; Full time

Benefits offered by this job

Health & welfare coverage

Paid time off

401(k) matching

Wellness resources

Employee recognition

Learning perks and tuition assistance

Job summary

LoanCare is seeking a Transaction Project Manager III to lead servicing transfer projects with high visibility. You will act as the main client liaison, maintain plans, and drive meetings, actions, and risk mitigation in a fast-paced environment.

Ideal candidates bring mortgage servicing experience, strong communication, and a detail-oriented, deadline-driven approach to collaboration with clients and internal teams.

Qualifications

• High School Diploma or equivalent required.
• 5+ years of project management experience preferred.
• 3+ years of mortgage servicing experience preferred.
• Excellent verbal and written communication skills.
• Excellent client relations and presentation skills.
• Excellent problem-solving and analytical skills.
• Excellent organizational skills and detail oriented.
• Ability to work under pressure, meet deadlines, and multitask.
• Ability to work collaboratively with peers, management and clients.
• Ability to communicate professionally in writing, in person, and virtually.

Responsibilities

• Manage high-profile and high-volume inbound and outbound servicing transfer projects.
• Act as primary point of contact for clients and new/current servicers (or other 3rd parties) regarding servicing transfer project.
• Maintain project plan, action items and deliverables for clients, new/current servicer and LoanCare.
• Facilitate meetings with clients, new/current servicer and LoanCare, with responsibility for agenda, minutes, and action items.
• Identify and track Issues and Risks; escalating to management as needed with proposed remediation and potential impacts to timeline.
• Provide consistent status updates for all trial and final events.
• Coordinate data mapping sessions with Loan Transfer Data Analyst, tracking open items through completion.
• Implement and manage change to standard LoanCare processes to meet project output requirements.
• Work with management to ensure project scope and timelines are met.
• Coordinate testing pre and post transfer, document defects and obtain sign-off.

Skills

PM experience

Mortgage servicing

Communication

Client relations

Problem-solving

Organization

Deadline driven

Collaboration

Independence

Education

High School Diploma or equivalent

Job description

Overview

Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result.

Overview

Looking for a career with purpose and reward? At LoanCare we help customers every day with what is for many their largest and most personal financial transaction: the purchase of their home. With the mission to simplify the complex with empathy and insight, we are constantly innovating and are a top provider in the mortgage services industry as a result. We are actively seeking to fill the role of Transaction Project Manager III. Our ideal candidate enjoys working with clients, both internal and external, eager to learn and maximize results, is detail oriented and driven to meet tight deadlines in a fast-paced environment. Background in the mortgage or real estate industry is a plus. If this sounds like you, and you are ready for a career and not just your next job, apply today!

Responsibilities

• Manage high-profile and high-volume inbound and outbound servicing transfer projects
• Act as primary point of contact for clients and new/current servicers (or other 3rd parties) regarding servicing transfer project
• Maintain project plan, action items and deliverables for clients, new/current servicer and LoanCare
• Facilitate meetings with clients, new/current servicer and LoanCare, with responsibility for agenda, minutes, and action items
• Identify and track Issues and Risks; escalating to management as needed with proposed remediation and potential impacts to timeline
• Provide consistent status updates for all trial and final events
• In collaboration with Loan Transfer Data Analyst coordinate data mapping session(s), including but not limited to agenda and tracking open items through completion
• Implement and manage change to standard LoanCare processes when necessary to meet project output requirements
• Work closely with management to ensure that the project scope and timelines are completed as scheduled
• In collaboration with Loan Transfer Data Analyst coordinate testing efforts pre and post transfer, documenting defects and obtaining sign-off for testing completion
• Facilitate Go / No Go decision with formally documenting results of transfer trial events, outstanding items, issues, risks, and decisions of LoanCare, client, new/current servicers
• Maintain Lessons Learned process to evaluate results of the transfer project and identify all positive aspects and opportunities; working with management to make effective changes
• Maintain/update transaction management procedures outlining process, including timelines, task lists, project plans, department roles, and responsibilities
• Manage high-profile and high-volume inbound and outbound servicing transfer projects
• Act as primary point of contact for clients and new/current servicers (or other 3rd parties) regarding servicing transfer project
• Maintain project plan, action items and deliverables for clients, new/current servicer and LoanCare
• Facilitate meetings with clients, new/current servicer and LoanCare, with responsibility for agenda, minutes, and action items
• Identify and track Issues and Risks; escalating to management as needed with proposed remediation and potential impacts to timeline
• Provide consistent status updates for all trial and final events
• In collaboration with Loan Transfer Data Analyst coordinate data mapping session(s), including but not limited to agenda and tracking open items through completion
• Implement and manage change to standard LoanCare processes when necessary to meet project output requirements
• Work closely with management to ensure that the project scope and timelines are completed as scheduled
• In collaboration with Loan Transfer Data Analyst coordinate testing efforts pre and post transfer, documenting defects and obtaining sign-off for testing completion
• Facilitate Go / No Go decision with formally documenting results of transfer trial events, outstanding items, issues, risks, and decisions of LoanCare, client, new/current servicers
• Maintain Lessons Learned process to evaluate results of the transfer project and identify all positive aspects and opportunities; working with management to make effective changes
• Maintain/update transaction management procedures outlining process, including timelines, task lists, project plans, department roles, and responsibilities

Qualifications

• High School Diploma or equivalent required
• 5+ years of project management experience preferred
• 3+ years of mortgage servicing experience preferred
• Excellent verbal and written communication skills
• Excellent client relations and presentation skills
• Excellent problem-solving and analytical skills
• Excellent organizational skills and detailed oriented
• Ability to work under pressure, meet organizational deadlines, and multitask while maintaining departmental standards
• Ability to work collaboratively with peers, management, and clients to attain common goals
• Ability to work independently with minimal direction and effectively meet deadlines
• Ability to communicate professionally/effectively in writing, in person, and virtually with all levels within the organization and external clients/third parties

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well‑being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well‑being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range

$20.43 - $34.28 per hour. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare®

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

About Remote Employment

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS

Who We Are

About us …

LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

WORK CONDITIONS

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary.

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.