Claims Support Specialist - Remote

LoanCare; United States; Hybrid; USD 28,144 - 47,224; Full time

Benefits offered by this job

Health & Welfare Coverage

Paid holidays, vacation, and sick leave

401(k) matching

Tuition reimbursement program

Job summary

LoanCare is seeking a Claims Support Specialist to work collaboratively with clients and internal teams to maximize outcomes. The ideal candidate should possess over 5 years of experience in default mortgage servicing and claims processing. Responsibilities include preparing claims, auditing, and assisting training.

The role comes with comprehensive benefits including health coverage, retirement plans, and wellness programs.

Qualifications

• 5+ years of experience in mortgage servicing, insurance claims, or legal field.
• Understanding of foreclosure processes and guidelines.
• Ability to maintain strict confidentiality.

Responsibilities

• Prepare claim filing for all agencies on acquired or sold properties.
• Resolve escalations from team members.
• Assist in maintaining department job aids and procedures.

Skills

Default mortgage servicing experience

Strong knowledge of claims processing

Communication skills

Ability to manage time

Microsoft Office proficiency

Education

High School Diploma or equivalent

Tools

LPS-MSP (Mortgage Servicing Platform)

Job description

Overview

We are seeking to fill the role of Claims Support Specialist. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

Responsibilities

• Prepare claim filing for all agencies on acquired or sold properties.
• Complete monthly process control audits and provide results to management.
• Assist with monthly vendor audits and provide results to management.
• Resolve escalations from team members within the Team Lead’s scope of responsibility.
• Assist with training for incoming and existing employees.
• Assist in maintaining department job aids and procedures.
• Review exception report for system data integrity and provide trends to management when applicable.
• Assisting with research and preparing file package for internal and external audits.
• Draft written correspondence to internal lines of business and create good working relationships to ensure quick resolution of escalated tasks.
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• 5+ years of experience in default mortgage servicing and/or mortgage insurance claims and/or the legal field.
• Strong knowledge of accepted business practices in the mortgage industry and understanding of claims processing.
• Strong knowledge of foreclosure processes and guidelines.
• LPS-MSP (Mortgage Servicing Platform) experience.
• Ability to manage time and priorities.
• Ability to make sound decisions and resolve issues.
• Ability to work independently and effectively meet deadlines.
• Ability to communicate effectively in writing, in person, and by telephone.
• Ability to use Microsoft Office applications, specifically, Excel and Word.
• Ability to maintain strict confidentiality.

Desired Skills And Qualifications

• 1+ years of leadership experience preferred.

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well‑being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Fidelity National Financial matching 401(k) and employee stock purchase plans
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well‑being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range

$20.43 - $34.28 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support.

• A culture that helps you thrive, with resources and support to fuel your growth.
• Flexibility to work remotely, while staying connected through virtual engagement.
• Opportunities to make a real impact in an industry that touches millions of lives.
• If you’re ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

Who We Are

LoanCare is a leading national provider of full‑service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At present, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.

Equal Employment Opportunity

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.