Specialty Operations Specialist I

American Credit Acceptance, LLC; Spartanburg (SC); On-site; USD 42,000 - 54,000; Full time

Job summary

American Credit Acceptance, LLC in Spartanburg, SC is hiring a Specialty Operations Specialist I. You will research accounts, create manual letters, handle ceased and SCRA accounts, assist with repossession tasks, and manage loss mitigation reports.

You will identify recovery opportunities from notices, conduct audits on letters and reporting, and collaborate across departments to implement corrections and maintain a clear record of issues.

Qualifications

• High School diploma or GED; or at least 1 year of collections experience required.
• Excellent problem solving and prioritization abilities.
• Ability to multi-task and handle multiple accounts.
• Strong attention to detail and communication skills.
• Experience with collections processes and letters.

Responsibilities

• Manage Specialty Accounts statuses.
• Perform quality assurance of processes within the line of business.
• Ensure accuracy of transactions through internal control activities.
• Investigate root causes and provide findings to leadership.
• Review cease and desist, deceased, and SCRA accounts for proper coding.
• Review system codes for reporting accuracy.
• Prepare and review manual letters and processes in reports.
• Communicate with agents and departments to implement corrections.

Skills

Problem solving

Prioritization

Multi-tasking

Attention to detail

Communication

Collections experience

Education

High School diploma or GED

Tools

Collections systems

CRM software

Job description

Description

Summary/Objective

The Specialty Operations Specialist I will be responsible for researching accounts, creating manual letters, handle cease and desist, deceased, and SCRA accounts, assisting with repossession assignments, processing reinstatement extensions and managing Loss Mitigation control reports. Specialists are also responsible for identifying opportunities for possible recovery through the receipt of notices.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage Specialty Account's statuses
• Performs quality assurance for the processes within the Line of Business.
• Ensures the accuracy of transactions through internal control activities.
• Performs investigations to determine root cause of failures and accurate disposition and provide findings to leadership.
• Review cease and desist accounts to for proper coding.
• Review deceased accounts for proper coding.
• Review SCRA accounts for benefits and apply/remove benefits as needed.
• General reporting/daily or weekly reports
• On-going review/audit of 100% of manual letters generated by assigned departments at ACA as well as samples of automated letters produced by third party vendors.
• Communication with agents/departments when issues are identified to ensure corrections required are completed and that corrective actions defined and maintained.
• Documenting activities, findings, resolutions, etc. to ensure a record of issues is maintained.
• Send and upload appropriate documents and forms.
• Review system codes to ensure reporting accuracy.
• May work or represent department on special projects.
• Other duties as assigned

Qualifications

• Excellent problem solver, with ability to prioritize
• High School diploma or GED; or at least 1 year of collections experience required
• Adept at navigating various computer applications
• Proven ability to multi-task
• Strong attention to detail
• Excellent written and verbal communication skills
• Proven track record of successful collections
• Advanced knowledge of company products, services, policies, procedures, collections systems, and how to apply this knowledge

Supervisory Responsibility

There are no Supervisor responsibilities with this role.

Work Environment and Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday 8 a.m. to 5 p.m. Hours may change due to business needs.

Travel

No travel is expected for this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.

ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

California Privacy Notice

As an employer of California residents, we are dedicated to protecting your privacy rights. Any personal information you provide during the application process will be used solely for permitted internal purposes and will be handled in accordance with applicable privacy laws. By applying to this position, you consent to the collection, use, and disclosure of your personal information as described in our Employee Privacy Notice.