Servicing & Ops Product Manager

JPMorgan Chase & Co.; Tampa (FL); On-site; USD 110,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Product Manager in Merchant Services Servicing & Operations in Tampa, FL. You will be a core leader, voice of the customer, and drive profitable products with strong client value across the end-to-end lifecycle.

You will guide launches, gather feedback, ensure scalable and reliable servicing tools, and collaborate with cross-functional teams to exceed client expectations in a fast-paced environment.

Qualifications

• 7+ years of experience or equivalent in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Basic understanding of merchant services preferred.
• Demonstrated ability to support the launch and management of software products.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Support stakeholder engagement efforts to gather and prioritize product requirements, ensuring our solutions align with their needs and expectations.
• Collaborate with internal teams regarding servicing tool related inquiries and feedback.
• Contribute to defining and managing the product roadmap, ensuring alignment with company goals and customer needs.
• Assist in conducting analysis and market research to identify opportunities for automation.
• Monitor product performance and user feedback to support continuous improvement and innovation.
• Help develop and deliver product training and documentation to ensure successful adoption and utilization of servicing and operations tools.
• Maintains discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Skills

Product management

Lifecycle management

Stakeholder management

Data analytics

Cross-functional leadership

Education

Bachelor's degree in business, tech, or related field

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Merchant Services Servicing & Operations, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Support stakeholder engagement efforts to gather and prioritize product requirements, ensuring our solutions align with their needs and expectations.
• Collaborate with internal teams regarding servicing tool related inquiries and feedback.
• Contribute to defining and managing the product roadmap, ensuring alignment with company goals and customer needs.
• Assist in conducting analysis and market research to identify opportunities for automation.
• Monitor product performance and user feedback to support continuous improvement and innovation.
• Help develop and deliver product training and documentation to ensure successful adoption and utilization of servicing and operations tools.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Basic understanding of merchant services preferred.
• Demonstrated ability to support the launch and management of software products.
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage with clients.
• Ability to thrive in a fast-paced, dynamic environment.
• Excellent stakeholder management and communication skills - you translate complexity into clarity