Payments - Product Manager - Vice President

JPMorgan Chase & Co.; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

JPMorgan Chase & Co. is seeking a Product Manager in Merchant Services (SMBs) in New York. You will own the end-to-end product lifecycle, guiding discovery, prioritization, and delivery to drive customer value and revenue growth.

You will collaborate with Technology, Operations, Risk, Sales, and Commercial teams to execute a multi-quarter roadmap and ensure scalable, reliable products. You will shape monetization, measure activation and retention, and deliver strong client experiences with

Qualifications

• 5+ years of experience in product management or a relevant domain.
• Advanced knowledge of the product development lifecycle, design, and data analytics.
• Ability to lead end-to-end product lifecycle activities with measurable outcomes.
• Experience driving cross-functional execution in fast-paced, ambiguous environments.
• Strong ownership, customer-centric mindset, and executive presence.

Responsibilities

• Develops a product strategy and vision that delivers value to customers.
• Leads discovery efforts and market research to uncover customer solutions.
• Owns, maintains, and develops a product backlog aligned to the roadmap.
• Builds metrics frameworks covering cost, features, risk, and reliability.
• Owns post-onboarding experience strategy and delivery to boost activation and retention.
• Drives activation and growth with defined success metrics and improvements.
• Defines monetization strategy across the client journey and pricing redesign.
• Collaborates to launch new value-added services and adjacent products.
• Develops a multi-quarter roadmap, balancing growth, UX, risk, and scalability.
• Partners with Product, Technology, Operations, Risk, Sales, and Commercial teams.
• Uses customer feedback and data insights to identify opportunities and validate solutions.

Skills

Product management

Product lifecycle

Data analytics

Stakeholder management

Cross-functional leadership

Executive communication

KPIs & metrics

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager inMerchant Services supporting SMBs,you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Owns the post-onboarding client experience strategy, roadmap, and delivery to improve activation, usage, and retention across the lifecycle
• Drives product activation and growth initiatives by identifying key adoption moments, defining success metrics, and delivering measurable improvements
• Defines the monetization strategy across the client journey, including digital pricing experience redesign, to generate incremental revenue and improve customer satisfaction
• Builds and partners to launch new value-added services and adjacent products, from discovery and business case through delivery and commercialization
• Develops a clear product vision and multi-quarter roadmap, managing trade-offs across growth, customer experience, risk posture, and operational scalabilty
• Partner cross-functionally across Product, Technology, Operations, Risk, Credit, Sales, and Commercial teams, leading forums and influencing decisions to drive alignment and execution
• Manages discovery efforts using customer feedback, journey mapping, and data insights to identify opportunities and validate solutions

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrated experience leading large-scale, complex initiatives, driving cross-functional execution from strategy through delivery in fast-paced, ambiguous environments
• Demonstrated ability to define product strategy and drive execution, translating complex problems into scalable, customer-centric solutions with measurable outcomes
• Strong ownership and accountability, with a track record of leading initiatives end-to-end across the full product lifecycle
• Strong customer-centric mindset, with experience designing and optimizing digital customer journeys end-to-end
• Executive-level communication and presence, with the ability to clearly articulate perspectives, challenge thinking, and influence senior stakeholders
• Leverages data and analytics to set KPIs, diagnose funnel drop-off, prioritize work, and measure impact (activation/usage, revenue, satisfaction)

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience leveraging data, analytics, AI/automation, and emerging approaches (e.g., agentic flows) to optimize digital journeys, improve decision-making, and enhance operational efficiency
• Brings experience driving platform migrations, modernization programs, or client transitions at scale
• Shows strong monetization instincts (pricing/packaging, attach, journey-based offers) with evidence of revenue impact
• Demonstrates experience building or scaling value-added services and launching new products with commercialization partners
• Has experience with production monitoring, incident management, and continuous improvement for customer-impacting issues
• Operates effectively in a highly matrixed environment, influencing without authority and driving crisp decisions