Servicing & Ops Product Manager

Fairygodboss; Tampa (FL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

On-site wellness centers

Retirement plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase in Tampa seeks a Product Manager for Merchant Services Servicing & Operations to drive end-to-end product life cycles, champion the voice of the customer, and deliver scalable, high-value solutions that enhance client experiences.

You will partner with cross-functional teams, define roadmaps, oversee discovery and ideation, monitor outcomes with key metrics, and support engaging training and documentation to ensure broad adoption.

Qualifications

• 7+ years in product management or related field.
• Advanced knowledge of the product development life cycle and data analytics.
• Ability to lead lifecycle activities from discovery to value management.
• Understanding of merchant services is a plus.
• Proven experience launching and managing software products.
• Demonstrated stakeholder engagement and cross-functional collaboration.

Responsibilities

• Develops a product strategy and vision delivering customer value.
• Gather and prioritize requirements with stakeholder engagement.
• Collaborate with servicing teams for tool inquiries and feedback.
• Define and manage the product roadmap aligned with goals.
• Conduct market analysis to identify automation opportunities.
• Monitor performance and drive continuous improvement.
• Create training and documentation for adoption of tools.
• Manage discovery and market research to inform roadmaps.
• Own backlog to support strategic roadmap and value proposition.
• Build metrics framework tracking cost, features, risk, and reliability.

Skills

Product management

Lifecycle management

Data analytics

Cross-functional leadership

Stakeholder engagement

Communication skills

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Merchant Services Servicing & Operations, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers

• Support stakeholder engagement efforts to gather and prioritize product requirements, ensuring our solutions align with their needs and expectations.

• Collaborate with internal teams regarding servicing tool related inquiries and feedback.

• Contribute to defining and managing the product roadmap, ensuring alignment with company goals and customer needs.

• Assist in conducting analysis and market research to identify opportunities for automation.

• Monitor product performance and user feedback to support continuous improvement and innovation.

• Help develop and deliver product training and documentation to ensure successful adoption and utilization of servicing and operations tools.

• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in product management or a relevant domain area

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Basic understanding of merchant services preferred.

• Demonstrated ability to support the launch and management of software products.

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization

• Strong analytical, problem-solving, and decision-making skills.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and engage with clients.

• Ability to thrive in a fast-paced, dynamic environment.

• Excellent stakeholder management and communication skills - you translate complexity into clarity

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans