Servicing Operations Specialist-Transaction Processing

Citizens Bank; East Providence (RI); On-site; USD 43,000 - 49,000; Full time

Job summary

Citizens Bank in Rhode Island, East Providence, seeks a Servicing Operations Specialist to process transaction requests for customers and colleagues. The role emphasizes routine clerical tasks, accuracy, and adherence to policies in a fast-paced environment.

The position requires strong multitasking and communication skills, a High School Diploma, and 2–4 years in operations is preferred. Starting pay is $22/hr with a 40-hour week, in-office schedule, Mon-Fri, 8:30am–5:00pm.

Qualifications

• High School Diploma or equivalent.
• Strong ability to multi-task & strong organizational skills
• Strong written/verbal communications skills

Responsibilities

• Performs clerical operations related tasks that are routine and/or repetitive in nature, with high quality, in a fast-paced environment.
• Applies various learned methods, procedures and knowledge of the business unit's product(s) and application(s) to perform tasks.
• Works independently most of the time, performs basic research tasks and problem solving in assigned areas.
• Ensures work complies with departmental procedures, applicable regulations, risk policies and SLA(s).
• Performs basic data entry tasks, compile simple data elements and perform routine math calculations.
• Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.

Skills

Multi-tasking

Organizational skills

Written/Verbal communication

Education

High School Diploma or equivalent

Job description

Description

As the Servicing Operations Specialist, you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues.

Primary responsibilities include

• Performs clerical operations related tasks that are routine and/or repetitive in nature, with high quality, in a fast-paced environment.
• Applies various learned methods, procedures and knowledge of the business unit's product(s) and application(s) to perform tasks.
• Works independently most of the time, performs basic research tasks and problem solving in assigned areas.
• Ensures work complies with departmental procedures, applicable regulations, risk policies and SLA(s).
• Performs basic data entry tasks, compile simple data elements and perform routine math calculations.
• Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • High School Diploma or equivalent
  • Strong ability to multi-task & strong organizational skills
  • Strong written/verbal communications skills
• Preferred Qualifications
  • Basic knowledge of accounting; i.e. how the correction will affect an account
  • 2-4 years experience working in an operations environment

Hours & Work Schedule

• Hours per Week: 40 hours per week
• Work Schedule: M-F 8:30a-5:00p 100% in office
• Starting Pay $22/hr

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.