Servicing Operations Specialist-Transaction Processing

Citizens; East Providence (RI); On-site; USD 42,000 - 56,000; Full time

Job summary

Citizens is seeking a Servicing Operations Specialist to process transaction requests for customers, branch colleagues and internal teams. The role requires careful data entry, adherence to procedures and timely follow-through in a fast-paced environment.

You will multitask across duties, apply knowledge of products, and maintain accuracy while communicating clearly. This 100% in-office position offers 40 hours weekly, with a Monday–Friday schedule from 8:30 am to 5:00 pm and opportunities to

Qualifications

• High School Diploma or equivalent is required.
• Excellent multi-tasking and organizational skills are essential.
• Strong written and verbal communication abilities are important.

Responsibilities

• Performs clerical operations that are routine and/or repetitive with high quality in a fast-paced environment.
• Applies learned methods and knowledge of products and applications to tasks.
• Works independently, conducts basic research and problem solving in assigned areas.
• Ensures compliance with procedures, regulations, risk policies and SLAs.
• Performs basic data entry, compiles simple data and performs routine math calculations.
• Ability to multitask, prioritize, cross-train and take on additional responsibilities as requested by management.

Skills

Multi-tasking

Organization

Communication

Education

High School Diploma or equivalent

Job description

As the Servicing Operations Specialist, you will be responsible for processing transaction requests for customers, branch colleagues and internal colleagues.

Primary Responsibilities Include

• Performs clerical operations related tasks that are routine and/or repetitive in nature, with high quality, in a fast-paced environment.
• Applies various learned methods, procedures and knowledge of the business unit's product(s) and application(s) to perform tasks.
• Works independently most of the time, performs basic research tasks and problem solving in assigned areas.
• Ensures work complies with departmental procedures, applicable regulations, risk policies and SLA(s).
• Performs basic data entry tasks, compile simple data elements and perform routine math calculations.
• Ability to multitask, prioritize, cross train within the department and assume additional responsibilities as requested by management.

Qualifications, Education, Certifications And/or Other Professional Credentials

• Required Qualifications
  • High School Diploma or equivalent
  • Strong ability to multi-task & strong organizational skills
  • Strong written/verbal communications skills
• Preferred Qualifications
  • Basic knowledge of accounting; i.e. how the correction will affect an account
  • 2-4 years experience working in an operations environment

Hours & Work Schedule

• Hours per Week: 40 hrs.
• Work Schedule: M-F 8:30a-5:00p 100% in office

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth