Citizens Teller

Citizens Bank; Lower Burrell (Westmoreland County); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Volunteer PTO

Donation matching up to $1,000

401K with company match

Health, dental, vision

Tuition assistance

Employee banking discounts

Job summary

Citizens Bank is seeking a Teller to welcome customers in the lobby, demonstrate mobile app features and ATMs, and help with simple transactions. You’ll provide personalized advice to meet financial goals and connect customers with Bankers for next steps.

The role requires cash handling, strong communication, and a customer-centric approach, with branch hours including weekends and evenings. Competitive benefits accompany employment.

Qualifications

• High School diploma or GED required.
• Minimum 6 months experience processing transactions.
• Minimum 1 year customer service experience.
• Strong listening and communication skills.
• Ability to use digital technology for banking tasks.
• Flexible to branch hours including weekends/evenings.
• Customer-centric with problem-solving ability.

Responsibilities

• Greet customers in lobbies and demonstrate mobile app usage.
• Assist customers with simple transactions and explain banking products.
• Educate customers on Citizens services and refer to Bankers for next steps.
• Follow all policies and ensure proper cash handling and compliance.

Skills

Customer service

Communication

Listening

Problem solving

Digital literacy

Cash handling

Flexibility

Education

High School diploma or GED

Job description

Description

Starting Salary: $21 / hour and up

As a Citizens Teller - YOU make a real difference for our customers and the branch team.

What you'll do

You'll greet our customers in our lobbies. You're comfortable enough with technology to demonstrate how to use our mobile app, or our ATMs, to complete simple transactions. You'll create amazing experiences for our customers, looking for opportunities to help them achieve their financial goals by providing personalized advice and solutions that meet their needs, and connect them to our Bankers for the next step. Your knowledge of Citizens products and benefits will educate customers, and allow you to effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

What you'll get

• Meaningful work & relationships - Help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community - Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
• Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

• High School degree or GED
• Minimum of 6 months experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem solve and provide solutions to customer issues
• Customer-centric to deliver exceptional service
• Comfortable with using digital technology to support the delivery of business goals
• Ability to work branch hours, which can include weekends and evenings

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others, like teammates, business partners, and specialists, through collaboration
• Process-oriented, energetic, detail-oriented and ability to multitask effectively

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Varies with branch needs and may include weekends and evenings

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.