Servicing, Efficiency & Transformation (SET) Associate

Freddie Mac; Chicago (IL); On-site; USD 58,000 - 88,000; Full time

Job summary

Freddie Mac is seeking a Servicing Efficiency & Transformation Associate to drive automation, analytics, and platform initiatives in Multifamily Loan Servicing. You will build automation, develop dashboards, and support technology initiatives across departments to improve efficiency and controls.

The role focuses on data-driven decision making, collaboration with business and tech teams, and contributing to Freddie Mac's mission in the rental housing market.

Qualifications

• Bachelor's degree or equivalent experience required.
• 0-2 years in business analysis, data analytics, automation, or servicing operations.
• Strong SQL, Excel, and experience with Tableau/Power BI.

Responsibilities

• Design, develop, and maintain automation using Python, SQL, Power Automate, SharePoint, and AI tools.
• Build dashboards and reports with Tableau, Power BI, and SQL; analyze data for trends and risks.

Skills

SQL

Excel

Tableau/Power BI

Python

Power Automate

SharePoint

Analytical thinking

Communication

Multitasking

Automation

Education

Bachelor's degree or equivalent experience

Tools

Tableau Admin

SharePoint Admin

UAT tooling

Job description

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

Freddie Mac Multifamily Loan Servicing seeks a Servicing Efficiency & Transformation (SET) Associate to drive operational excellence, automation, data analytics, and platform initiatives. This role connects business operations with technology to modernize servicing processes, reduce risk, enhance reporting, and improve efficiency.

Our Impact:

The SET team supports core servicing functions for active Multifamily loans and securities, focusing on automation, analytics, system implementation, process redesign, vendor coordination, and business intelligence. Our work improves efficiency, controls, reporting, and advances Freddie Mac's mission in the rental housing market.

Your Impact:

You will develop automation solutions, support technology initiatives, deliver business intelligence, and enhance servicing processes. Collaborate across departments to identify opportunities, solve challenges, and implement scalable solutions.

Key Responsibilities:

• Automation & Process Improvement:Design, develop, and maintain automation using Python, SQL, Power Automate, SharePoint, and AI tools. Identify and eliminate manual processes; drive workflow optimization.
• Data Analytics & Business Intelligence:Build dashboards and reports with Tableau, Power BI, and SQL; analyze data for trends and risks; deliver management reporting and actionable insights.
• Product & Platform Support:Participate in technology initiatives, gather requirements, support implementation/testing, and act as liaison between business and tech teams.
• Systems Testing & Release Management:Develop test scripts, support UAT, track defects, and document testing activities.
• Financial Operations & Servicing Support:Assist with financial processing, reconciliation, reporting, and operational risk management.
• Vendor & Partner Management:Coordinate with internal/external partners and vendors; resolve issues and facilitate cross-functional initiatives.

Qualifications:

• Bachelor's degree in related field or equivalent experience
• 0 - 2 years in business analysis, data analytics, automation, or servicing operations
• Strong SQL, Excel, and experience with Tableau/Power BI
• Analytical, problem-solving, and communication skills
• Ability to manage multiple priorities independently
• Python, Power Automate, SharePoint, workflow tech experience
• Multifamily mortgage servicing or financial operations experience
• Product support, testing, UAT, release management, Tableau/SharePoint admin, preferred
• Experience with AI-enabled tools, preferred

Keys to Success:

• Automation mindset, business curiosity, technical adaptability
• Operational excellence, problem-solving, collaboration
• Initiative and continuous learning

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Time-type:Full timeFLSA Status:Non-Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $58,000 - $88,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.