Multifamily Product Analysis - Professional

Freddie Mac; McLean (VA); On-site; USD 80,000 - 120,000; Full time

Job summary

Freddie Mac is seeking a Product Analyst to partner with the Multifamily Technology team, translating customer needs into clear requirements and measurable outcomes. You will support backlog refinement, define acceptance criteria, and collaborate across UX, Data, and Development to deliver value.

In this role, you will help connect business strategy to execution, analyze outcomes, and maintain clear documentation. This position operates in a fast-paced environment within the Capital Markets line.

Qualifications

• Bachelor’s degree in Business, Computer Science, Engineering, or related field (or equivalent experience)
• 2 - 4 years of experience in product /business analysis, product operations, or a related role supporting technology delivery.
• Proficient with Atlassian software suite (Jira, Confluence) or similar agile management tools.
• Experience working with agile delivery teams (Scrum, Kanban, etc.) and supporting backlog refinement, business process documentation and requirements management.
• Strong analytical, strategic, and problem-solving skills; able to use data and stakeholder input to inform recommendations.
• Strong written and verbal communication skills, including ability to facilitate working sessions and document outcomes clearly.
• Comfortable operating in ambiguous environments with flexibility to manage multiple concurrent priorities.
• Experience in the mortgage, real estate, or broader financial services industry is required.

Responsibilities

• Partner with Product Owner and business stakeholders to clarify needs and translate them into requirements.
• Draft and refine features and user stories, including acceptance criteria, with delivery teams.
• Support backlog refinement and ensure items are well-defined and ready for estimation.
• Collaborate with UX, Change Management, Development, Architecture, Data, and other teams to aid delivery and rollout.

Skills

Business analysis

Product operations

Agile delivery

Data analysis

Stakeholder management

Communication skills

Ambiguity tolerance

Mortgage/financial services knowledge

Education

Bachelor’s degree in Business, Computer Science, or Engineering

Tools

Jira

Confluence

Job description

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview

This position involves partnering with business stakeholders and the Product Owner to document product goals, customer needs, and desired outcomes. The role supports day-to-day execution by clarifying scope, documenting decisions, and helping teams stay aligned on requirements. It takes a "business process first" approach by understanding current and future-state processes before developing solutions. The work includes decomposing processes into capabilities and functional components to support process reengineering and requirements definition. Drafting and refining features and user stories, including acceptance criteria, is done in collaboration with Product and delivery teams. The position supports backlog refinement by ensuring items are clearly defined, ready for estimation, and aligned with intended outcomes. It contributes to customer-driven design by incorporating user pain points, usability findings, and market or industry insights. Cross-functional collaboration is supported across UX, Change Management, Development, Architecture, Data, and other horizontal teams to aid delivery and rollout. The role involves communicating status, insights, and risks, and escalating issues with recommended options when needed. Participation in activities supporting development and deployment, such as process redesign support, Day 1 readiness, risk and controls documentation, testing of user stories, and UAT support, is also part of this position.

Do you have a passion for understanding customer needs and using data and technology to deliver measurable value? Do you thrive in a fast-paced, evolving environment? If so, a Product Analyst role on the Multifamily Technology team may be a great fit.

Our Impact

The Multifamily Technology Team’s mission is to be the preeminent Multifamily housing finance digital marketplace and establish an industry-leading platform in commercial real estate. Our vision is to modernize and sustain our technology to enable Freddie Mac Multifamily business to efficiently achieve our mission and deliver corporate and division objectives.

Your Impact

The Product Analyst will be part of the Multifamily Technology team, supporting product delivery and business transformation for the Multifamily function for the Capital Markets business line. This role partners closely with Product Owner, delivery teams, and stakeholders to help clarify needs, translate them into well-defined requirements, and measure outcomes.

Your work supports decision-making and execution across three primary areas:

• Customer & process understanding: Support Product Owner to partner with internal and external customers to understand needs and operational workflows and translate them into clear requirements and insights.
• Strategy-to-execution support: Help connect business strategy to backlog refinement by providing analysis, sizing inputs, and outcome visibility.
• Representation & partnership: Serve as a key contributor and subject matter resource for Multifamily Technology, including coordination with connected teams.

Qualifications

• Bachelor’s degree in Business, Computer Science, Engineering, or related field (or equivalent experience)
• 2 - 4 years of experience in product /business analysis, product operations, or a related role supporting technology delivery.
• Proficient with Atlassian software suite (Jira, Confluence) or similar agile management tools.
• Experience working with agile delivery teams (Scrum, Kanban, etc.) and supporting backlog refinement, business process documentation and requirements management.
• Strong analytical, strategic, and problem-solving skills; able to use data and stakeholder input to inform recommendations.
• Strong written and verbal communication skills, including ability to facilitate working sessions and document outcomes clearly.
• Comfortable operating in ambiguous environments with flexibility to manage multiple concurrent priorities.
• Experience in the mortgage, real estate, or broader financial services industry is required.

Keys to Success in this Role

• Strong partner to Product Leadership: Provide proactive support on requirements clarity, stakeholder alignment, and delivery execution—helping translate direction into clear team-level work.
• Outcome-driven mindset: Identify opportunities to modernize processes, simplify experiences, and improve speed-to-value through practical improvements.
• Support responsible AI adoption: Help identify and document use cases where AI can improve decision-making, automation, customer experience, and operational efficiency—while ensuring governance, risk, and control expectations are considered.
• Relentless focus on customer value: Advocate for customer needs, validate assumptions through feedback loops, and help ensure delivered capabilities solve real problems.

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Time-type:Full time

FLSA Status:Non-Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $80,000 - $120,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.