Services Trainer & Technical Writer - Data Center Solutions

nVent; Tampa (FL); Remote; USD 100,000 - 170,000; Full time

Job summary

An established industry player is seeking a dynamic Training Specialist to enhance customer engagement through effective training programs. This role involves conducting onsite training sessions, developing comprehensive training materials, and collaborating with teams to identify training needs. The ideal candidate will possess a Bachelor's degree, exceptional communication skills, and a passion for technical training. Join a collaborative and innovative work culture that values integrity and customer focus while enjoying the flexibility of remote work. This opportunity offers career advancement within a global organization and a comprehensive benefits package.

Benefits

Comprehensive benefits package

401(k) with company match

Opportunity for career advancement

Commitment to community engagement

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing in a customer-facing role.

Responsibilities

• Conduct training sessions on data center product installation and maintenance.
• Develop training materials and provide technical support.

Skills

Excellent communication skills

Presentation skills

Problem-solving skills

Technical writing

Organizational skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work remotely from a home office
4. Comprehensive benefits package including medical, dental, vision plans, and a 401(k) with company match
5. Commitment to community engagement and support for employee philanthropic activities
6. Innovative and collaborative work culture that values integrity and customer focus

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify training needs and create customized programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations; valid driver's license required

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry
2. Familiarity with data center products and solutions
3. Previous experience in a remote work environment
4. Strong organizational skills and attention to detail
5. Proficiency in creating engaging training content and materials