Services Trainer & Technical Writer - Data Center Solutions

nVent; Mount Sterling (KY); Remote; USD 120,000 - 170,000; Full time

Job summary

An innovative and supportive organization is seeking a skilled Technical Trainer to enhance customer understanding of data center products. This role offers the flexibility to work 100% remotely while providing comprehensive training and support to key customers. The ideal candidate will possess a strong background in technical training and writing, coupled with excellent communication skills. With a commitment to career advancement and a comprehensive benefits package, this opportunity is perfect for those looking to make a significant impact in a global organization. Join a team that values integrity and customer focus while contributing to community involvement through philanthropic activities.

Benefits

Comprehensive benefits package

401(k) with company match

Opportunity for career advancement

Commitment to community involvement

Qualifications

• Bachelor's degree or equivalent experience required.
• Validated experience in technical training and writing preferred.

Responsibilities

• Conduct training sessions on data center products for customers.
• Develop training materials including manuals and presentations.
• Collaborate with teams to identify customer training needs.

Skills

Technical Training

Technical Writing

Communication Skills

Problem-Solving Skills

Presentation Skills

Organizational Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions and Protection

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a global organization
3. Work 100% remotely from a home office
4. Comprehensive benefits package including medical, dental, vision, and 401(k) with company match
5. Commitment to community involvement through philanthropic activities and matching programs
6. Innovative and supportive work environment that values integrity and customer focus

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance
4. Collaborate with sales and customer service teams to identify customer training needs
5. Collect and analyze customer feedback to continuously improve training programs

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and balance multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed, with a valid driver's license

How to Stand Out (Preferred Qualifications):

1. Experience in a technical training role within the electrical solutions industry
2. Familiarity with data center products and their applications
3. Strong organizational skills to manage training schedules effectively
4. Experience using various training delivery methods, including virtual platforms
5. Demonstrated ability to adapt training programs based on customer feedback