Services Trainer & Technical Writer - Data Center Solutions

nVent; Los Angeles (CA); Remote; USD 120,000 - 170,000; Full time

Job summary

An innovative electrical solutions provider is seeking a dynamic technical trainer to join their remote team. This role offers the chance to conduct engaging training sessions for customers, develop impactful training materials, and collaborate with sales teams to enhance customer satisfaction. With a commitment to community enhancement and a supportive company culture, this opportunity provides significant potential for career growth within a global organization. If you have a passion for teaching and a background in technical training, this position could be the perfect fit for you.

Benefits

Comprehensive benefits package

Medical, dental, and vision plans

401(k) with company match

Tuition reimbursement

Employee philanthropic activities

Qualifications

• Bachelor's degree or equivalent experience required.
• Proven technical training and writing experience in customer-facing roles.

Responsibilities

• Conduct training sessions on data center product installation and maintenance.
• Develop training materials and provide technical writing support.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300 based on geographic location
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work 100% remotely from a home office
4. Comprehensive benefits package including medical, dental, and vision plans, 401(k) with company match, and tuition reimbursement
5. Commitment to community enhancement through employee philanthropic activities
6. Supportive and innovative company culture focused on integrity and customer satisfaction

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify training needs and create customized programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Proven experience providing technical training and technical writing in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and manage multiple training sessions simultaneously
5. Willingness to travel 10-50% to customer locations as needed; valid driver's license required

How to Stand Out (Preferred Qualifications):

1. Experience in the electrical solutions industry or related field
2. Familiarity with data center operations and maintenance
3. Advanced skills in technical writing and instructional design
4. Previous experience in a remote work environment
5. Strong ability to adapt training materials for diverse audiences