Services Trainer & Technical Writer - Data Center Solutions

nVent; Chino (CA); Remote; USD 120,000 - 170,000; Full time

Job summary

An innovative electrical solutions provider is seeking a dynamic individual to deliver technical training and support for data center products. This remote position offers the opportunity to work with customers, develop engaging training materials, and enhance their understanding of installation and maintenance processes. The role emphasizes collaboration with sales and customer service teams to tailor training programs to client needs. Join a forward-thinking company committed to community engagement and employee growth, where your contributions will directly impact customer satisfaction and operational excellence.

Benefits

Comprehensive benefits package

401(k) with company match

Tuition reimbursement

Community engagement support

Qualifications

• Bachelor's degree or equivalent experience required.
• Experience in technical training and writing is essential.

Responsibilities

• Conduct training sessions on data center product installation and maintenance.
• Develop training materials and provide technical support to customers.

Skills

Technical Training

Technical Writing

Communication Skills

Presentation Skills

Problem-Solving Skills

Organizational Skills

Education

Bachelor's degree in a related field

Job description

Employer Industry: Electrical Solutions Provider

Why consider this job opportunity:

1. Salary up to $169,300
2. Opportunity for career advancement and growth within a dynamic global organization
3. Work 100% remotely from a home office
4. Comprehensive benefits package including medical, dental, and vision plans, 401(k) with company match, and tuition reimbursement
5. Commitment to community engagement and support for employee philanthropic activities
6. Innovative and inclusive corporate culture focused on integrity and customer satisfaction

What to Expect (Job Responsibilities):

1. Conduct onsite training sessions for key customers on the installation, operation, and maintenance of data center products
2. Develop and deliver training materials, including manuals, presentations, and hands-on demonstrations
3. Provide technical writing, support, and mentorship to customers during installation and maintenance processes
4. Collaborate with sales and customer service teams to identify customer training needs and develop customized training programs
5. Collect and analyze customer feedback to continuously improve training programs and materials

What is Required (Qualifications):

1. Bachelor's degree in a related field or equivalent work experience
2. Validated experience providing technical training and technical writing, preferably in a customer-facing role
3. Excellent communication, presentation, and problem-solving skills
4. Ability to work independently and balance multiple training sessions simultaneously
5. Willingness to travel an average of 10-50% to customer locations as needed; a valid driver's license is required

How to Stand Out (Preferred Qualifications):

1. Experience with electrical connection and protection solutions
2. Familiarity with data center operations and technologies
3. Previous experience in a training or mentorship role
4. Strong organizational skills and attention to detail