Services Technician

Insight Technology; Town of Gates (NY); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Deskside Services Technician, where your expertise will help businesses transform their cloud and data capabilities. This role offers a unique opportunity to provide exceptional technical support while fostering relationships with clients at all levels. With a commitment to employee well-being and advancement, you'll be part of a people-first organization that values innovation and collaboration. Enjoy a supportive environment that encourages your growth and offers meaningful benefits. If you're ready to elevate your career and make a difference, this is the place for you.

Benefits

Medical Benefits

Sick Time after 90 Days

Retirement Plans

Teammate Resource Groups (TRGs)

Qualifications

• Experience with Microsoft Teams and SCCM is essential.
• Ability to develop relationships with customers at all levels.

Responsibilities

• Provide first technical support and troubleshoot issues.
• Perform PC break/fix onsite and remotely.
• Maintain and protect assets and property.

Skills

Microsoft Teams

SCCM

Asset Management

Machine Imaging

ServiceNow

Citrix

Customer Relationship Management

Physical Ability to Lift 50 Pounds

Job description

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GA, US

Requisition Number: 101030

Location: This role is fully onsite at Gulfstream Aerospace in Savannah, GA.

Now is the time to bring your expertise to a Deskside Services Technician role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

As a Deskside Services Technician with Insight, you will provide a white glove deskside experience to our client. We will count on you to be organized and customer-focused. You will manage tickets and execute end-user projects as required.

What to Expect

We are legendary for taking care of our teammates. We want our teammates to enjoy a diverse and meaningful experience in the workplace, knowing that what you do makes a difference! Insight provides access to an engaging selection of 11 Teammate Resource Groups (TRGs) available to all teammates, further enhancing our commitment to fostering a sense of belonging. Temporary teammates can also expect medical benefits, including sick time after 90 days and access to our retirement plans.

As a Deskside Services Technician, you will:

• Provide first technical support and leadership support, including responding to questions, troubleshooting, and problem determination.
• Maintain and protect assets and property, including spare parts, loaners, tools, test equipment, and equipment provided by customers.
• Perform PC break/fix onsite and remotely, identifying problems and determining efficient and cost-effective resolutions to minimize customer downtime.
• Maintain knowledge of new technologies to ensure continued client satisfaction.

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a Job Title at Insight, you have the potential for advancement within our organization, both vertically and horizontally. Bring your passion, dedication, and collaborative spirit to elevate your skills and acquire new ones through enriching experiences.

We are looking for a Deskside Services Technician with:

• Experience with Microsoft Teams
• Experience with SCCM, Asset Management, machine imaging, possible Mac/Apple device support, ServiceNow, and Citrix (preferred)
• The ability to develop relationships with all levels of customers, from individual contributors to C-suite executives
• The physical ability to lift 50 pounds, bend, crawl, stand, and sit for 8 hours

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• 14,000+ engaged teammates
• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first organization. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. Our core values of Hunger, Heart, and Harmony guide everything we do, from building relationships to making a positive community impact.

Insight is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, or other protected characteristics.

The above provides a summary of the job duties and work environment. For a comprehensive list of physical demands and work environment details, click here.