Services Technician

Insight; Cincinnati (OH); Presencial; USD 31.000 - 44.000; Tempo integral

Benefícios oferecidos por esta vaga

Full benefits

Resumo da vaga

Insight in Cincinnati is seeking an Onsite IT Services Technician to join our downtown office. The role focuses on on-site hardware/software deployment, diagnostics, and Dell warranty support, with work adhering to defined SLAs.

This position offers Monday–Friday hours, onsite work, and pay up to $27.00 per hour plus full benefits, dependent on experience. Ideal candidates have 2+ years in IT support and strong Windows/macOS/networking knowledge.

Qualificações

• 2+ years IT support experience
• Windows and macOS proficiency, networking basics (TCP/IP, DNS, DHCP)
• Strong troubleshooting and problem-solving skills

Responsabilidades

• Assist with special projects
• Provide Dell warranty support on Dell laptops
• Obtaining Dell hardware repair certifications
• Assist with new laptop deployments and return of laptops to stock
• Perform on-site and remote installation, configuration, and deployment of hardware and software
• Diagnose and resolve hardware, software, and network issues using established procedures
• Respond to service tickets and escalations within defined service level agreements (SLAs)
• Document work is performed accurately in the service management system

Conhecimentos

Windows

macOS

Networking basics

TCP/IP

DNS

DHCP

Hardware components

Ferramentas

Dell certs

Descrição da vaga

Onsite IT Services Technician - Cincinnati, Ohio

Location: Onsite in downtown Cincinnati, OH office.
Schedule: Monday through Friday (normal business hours).
Pay: Depending on experience, the hourly pay is up to $27.00 + full benefits.

Insight at a Glance

• 14,000+ engaged teammates globally
• $8.2 billion in revenue in 2025
• Certified as a Great Place to work in 9 Countries in 2025
• Fortune 500 Company (No. 447) in 2025
• Received 25+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2024 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.

As an IT Services Technician, you are responsible for the Stockroom Repair service level agreement (SLA). Repairs are completed once the machine is in full operational order and has a valid base image. We will count on you to be responsible for following Asset Management protocols and deliverables. Failure to comply will result in client penalties and performance evaluations.

Responsibilities

• Assist with special projects
• Provide Dell Warranty Support on Dell laptops
• Obtaining Dell hardware repair certifications
• Assist with new laptop deployments and return of laptops to stock
• Perform on-site and remote installation, configuration, and deployment of hardware and software
• Diagnose and resolve hardware, software, and network issues using established procedures
• Respond to service tickets and escalations within defined service level agreements (SLAs)
• Document work is performed accurately in the service management system

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• 2+ years of experience in IT support, field service, or desktop/server technical support
• Working knowledge of Windows and macOS, networking fundamentals (TCP/IP, DNS, DHCP), and common hardware components
• Strong troubleshooting and problem-solving skills

What you can expect

We're legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.