Services Support Representative

Ampcus, Inc; Salt Lake City (UT); On-site; USD 35,000 - 50,000; Full time

Job summary

Ampcus, Inc is seeking a Services Support Representative in Salt Lake City, UT. The role involves advising users on hardware, software, and network issues through various communication methods. Responsibilities include resolving incidents, documenting service requests, and supporting onboarding for new associates.

The ideal candidate will have a High School Diploma or GED, and preferably 1-2 years of experience in a technical support role.

Qualifications

• 1-2 years of experience in technical support or related area.

Responsibilities

• Advise and assist users to resolve hardware and software incidents.
• Document service requests and dispatch problem resolutions.
• Provide onboarding support for new associates.

Education

High School Diploma or GED

Technical certification or Associate Degree

Job description

Amplus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Services Support Representative

Location(s): Salt Lake City, UT

Job Profile Summary

Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity and peripherals. Screens, diagnoses, researches and resolves user issues. Maintains passwords, data integrity and file system security for the desktop environment. Provides onboarding support of new associates, including laptop and/or desktop configuration, system access and security clearances. Documents service requests and dispatches orders to support groups for problem resolution. Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs).

Key Responsibilities

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Key Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally, 1-2 years experience in area of responsibility.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.