Services Sales Solutions Architect

salesforce.com, inc.; Washington (District of Columbia); On-site; USD 197,300 - 313,700; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) plan

Employee stock purchasing program

Paid parental leave

Job summary

salesforce.com, inc. is seeking a Services Sales Solutions Architect Director in Washington, D.C. to play a critical role in the pre-sales process, guiding Sales and Professional Services teams in shaping and implementing Salesforce solutions. This role requires deep platform expertise and the ability to build executive relationships to ensure customer success.

The ideal candidate will have over 10 years of consulting experience, a proven track record in project scoping, and exceptional communication skills. The position offers a competitive compensation range and the opportunity to influence outcomes in client engagements.

Qualifications

• 5+ years of direct experience in delivering solutions.
• 10+ years in consulting services including team leadership.
• Ability to travel up to 25%.

Responsibilities

• Guide pre-sales process for Salesforce cloud products.
• Build executive relationships and ensure client satisfaction.
• Provide oversight for large multi-cloud implementations.

Skills

Salesforce Core/PSS expertise

Project scoping

Public sector experience

Executive relationship building

Consulting services

Strategic problem-solving

Communication skills

Education

Salesforce System Architect Certification

Tools

Salesforce

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

Position Summary

The Services Sales Solutions Architect Director plays a critical role in the pre‑sales process, shaping, scoping, and solutioning Salesforce Core/PSS and related cloud products. Acting as a trusted technical advisor, the director guides Sales & Professional Services teams on capabilities, effort estimation, and implementation strategies, ensuring customer satisfaction and project success. The role requires deep platform expertise, governance of solution design, and strong executive relationship building.

Eligibility

Must be a U.S. citizen (U.S. born or naturalized) living on U.S. soil who does not hold dual citizenship. The role requires completion of a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Responsibilities

• Deep understanding of Salesforce Core/PSS (government solutions preferred)
• Ability to scope Salesforce projects and integrate with ancillary technology stacks
• Pre‑Sales solutioning in conjunction with Solution Engineers
• Bringing public sector expertise and perspective
• Drive better outcomes through extensive platform expertise
• Create deep alignment with customer IT departments and partners
• Executive relationship building
• Correctly scope projects (people, skills, timeframe) to deliver on client requirements
• Bring best practices to each client engagement by providing subject‑matter expertise in Salesforce Core/PSS products
• Provide oversight and governance for pre‑sales solutioning and architecture on large multi‑cloud implementations
• Positively impact client Services renewals by aligning customer success with professional services roadmap
• Align closely with Account and Services Sales teams by leading pre‑sales activities, including development of client‑specific proposals, SOWs, staffing plans, and consensus building with SMEs
• Successfully manage multiple strategic clients simultaneously
• Recognized as a valuable and trusted advisor, building a reputation for excellence in professional services
• Inspire people to excel, amplify knowledge and capability of teammates, and foster an inclusive workplace
• Show continued professional growth and development

Preferred Qualifications

• A successful track record of working effectively in a highly matrixed and fast‑growing organization
• A skill in correctly sizing and scoping Salesforce Core/PSS projects
• A passion and belief in the unique value of professional services in a cloud software company
• The proven ability to develop customer relationships, understand their businesses, and create a shared vision for accelerating their success with Salesforce
• The capability to recognize complicated customer and internal relationships and navigate win/win outcomes for multiple stakeholders
• The ability to partner with customer IT leaders and Salesforce partner leaders to align on technical implementation and overall enterprise architecture
• Deep problem‑solving skills and the ability to solve problems with minimal background and a fast ramp‑up

Must Have Qualifications & Skills

• 5+ years of direct experience delivering and/or overseeing applicable solutions
• 10+ years of experience delivering consulting services, including team leadership and active involvement in selling professional services through technical solutioning expertise
• 2+ years of sizing and scoping applicable projects
• Salesforce System Architect Certification
• Ability to travel up to 25%

Preferred Qualifications & Skills

• Proximity to Washington D.C., Maryland, or Virginia (DMV)
• Salesforce Application Architect Certification
• 5+ years operating in a pre‑sales environment, shaping and scoping large and complex implementation projects
• 5+ years of enterprise‑level project or program management experience
• Demonstrated technical and/or functional aptitude, and ability to engage with architects or SMEs in pre‑sales activities
• Extremely strong written and verbal communication skills, executive level presence, and experience in a client advisory role
• Ability to influence a group audience, facilitate solutioning, and lead discussions such as solution architecture trade‑offs, road‑mapping, enterprise transformation strategy, and executive‑level requirement gathering sessions
• Excellent strategy development and problem‑solving skills with a business development focus and experience (e.g., new products, services, go‑to‑market approaches), while possessing broad technology understanding and substantial operational acumen
• Delivery focus: prior experience leading teams of architects to deliver complex solutions
• Excellent analytical and problem‑solving skills
• Proven ability to build strong working relationships across multiple functions and levels, mediating conflict and fostering healthy dialogue

Compensation

The typical base salary range for this position is $197,300 - $313,700 annually. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range is $237,700 - $344,700 per year. The range represents base salary only and does not include bonuses, equity, or other benefits.

EEO Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. All employees and prospective employees are assessed on merit, competence, and qualifications without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, or political viewpoint. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and all other aspects of employment.

Know your rights: workplace discrimination is illegal.

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well, including time‑off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.