Services Project Manager - Remote/Hybrid

Siemens Digital Industries Software; Livonia (MI); On-site; USD 125,000 - 251,000; Full time

Job summary

Siemens Digital Industries Software in Michigan is seeking a Cloud Operations leader to oversee regional CORE activities, ensuring smooth SaaS lifecycle management, from onboarding through renewals and offboarding. You will collaborate with global teams to maintain governance, manage risks, and drive improvements in reliability and performance.

The role requires extensive experience in ITIL-enabled environments, enterprise SaaS/cloud operations, and strong stakeholder management.

Qualifications

• Experience in ITIL environment; ITIL Certification desirable.
• Minimum 7 years in full-cycle project management.
• Experience managing SaaS or Cloud Operations in an enterprise environment.
• Experience in managing application support projects.
• Customer-facing operations and PLM software experience are an added advantage.
• Strong stakeholder management and customer-facing communication skills.
• Knowledge of security, compliance, and operational risk management.
• Strong analytical, troubleshooting, and decision-making capabilities.

Responsibilities

• Maintain the operational governance within the regional CORE team.
• Manage the customer engagement from onboarding to SAAS, renewals, and offboarding.
• Handle risk and issue management: planning, analysis, response, and control.
• Monitor project progress; resolve issues and drive corrective actions.
• Review contracts and derive actions on risks and obligations.
• Manage customer support requirements and project scope to meet objectives.
• Coordinate internal/external stakeholders and resolve issues; manage expectations.
• Lead communication for outages and escalations; be the point of contact for CORE leadership.
• Drive innovation and improvements in operations.
• Track project cost escalations and inform leadership.
• Ensure compliance with SLAs, OLAs, security standards, and regulatory requirements.
• Manage service health dashboards and operational reporting for leadership.
• Oversee capacity planning, environment management, and release readiness.
• Support escalations and executive-level service reviews.

Skills

ITIL experience

Project management

SaaS / Cloud Operations

Application support

Customer-facing operations

Security & compliance

Stakeholder management

Analytical troubleshooting

Job description

Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

We offer a role with responsibility, independence and the possibility to contribute proactively. We foster a teamwork culture with room for individual development

Please visit https://www.siemens.com/plm.

Introduction

Siemens Industry Software, a business unit of the Siemens Digital Industries Division, is a leading global provider of software, systems, and services for Product Lifecycle Management (PLM) and Manufacturing Operations Management (MOM). With our range of high-performance industrial software, we help manufacturing companies increase the flexibility and efficiency of their manufacturing processes and bring new products to market faster.

Cloud, Operations, Reliability & Engineering (CORE) is an organization within Siemens Industry Software responsible for delivering and managing the customer environments for Product life cycle management (PLM) and Manufacturing operation management (MOM) applications from Siemens portfolio on cloud. With its centers in India, Malaysia, Mexico, UK, US and Poland, CORE has successfully supported both implementation and support projects for our customers.

The Cloud Experience Manager at CORE – Cloud, Operations, Reliability & Engineering is a pivotal role, serves as the central liaison and trusted single point of contact for all critical internal and external stakeholders, ensuring seamless communication and strategic alignment. This role offers a unique opportunity to drive operational excellence and influence key decisions within a global cloud environment.

Key Responsibilities:

• Maintain the operational Governance within the regional CORE team, ensuring the operation management governance.
• Manage the customer engagement throughout the life cycle, accountable for all activities from customer onboarding to SAAS till offboarding and renewals.
• Risk & Issue management which include planning, identification, analysis, response planning and controlling.
• Proactively monitor the project's overall progress, resolve issues and initiate corrective and preventive action as appropriate.
• Review the contract and derive actions concerning risks, opportunities and contractual obligations
• Manage customer support requirements and project scope to achieve project objectives
• Stakeholder management both internal and external to Siemens, managing and resolving all issues, Manage expectations.
• Drive customer communication for outages, escalations and point of contact for Siemens CORE leadership team
• Drive innovation and improvement ideas within operations
• Manage and track the project cost escalations and inform leadership proactively.
• Ensure compliance with SLAs, OLAs, regulatory requirements, and security standards.
• Manage service health dashboards, KPIs, and operational reporting for leadership
• Oversee capacity planning, environment management, and operational readiness for releases
• Support customer escalations and executive-level service reviews.

Qualifications:

• Experience of working within an ITIL environment, A ITIL Certification is highly desirable
• Minimum 7 years of experience in Project management (full cycle)
• Experience managing SaaS or Cloud Operations in an enterprise environment
• Experience in managing application Support related projects
• Working within a customer-facing position, Managing the operations of a software business, and PLM software experience is an added advantage
• Strong stakeholder management and customer-facing communication skills
• Knowledge of security, compliance, and operational risk management
• Strong analytical, troubleshooting, and decision-making capabilities

We are Siemens

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