Customer Service Project Manager – Data Centers

Siemens

Wendell (ID)

Remote

USD 91,000 - 157,000

Full time

4 days ago

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Job summary

Siemens PMO seeks a Customer Services Project Manager to lead service projects for Data Centers. The role is remote, headquartered in Wendell, NC, and requires coordinating cross-functional teams to deliver on safety, budget, and schedule targets.

You will manage stakeholder expectations, track finances, and ensure adherence to contracts while driving process improvements. A strong background in engineering or construction management and PMP within a year is preferred.

Qualifications

Bachelor's Degree or equivalent combination of education and experience.
7+ years of direct service project management experience.
7+ years of written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status and issues to internal and external Customers.
Authorized to work in the U.S. without employer sponsorship now or in the future.

Responsibilities

Manage projects from inception to completion, ensuring safety, budget, schedule, quality, and performance objectives are met.
Communicate effectively with team members, stakeholders, and management, providing regular updates and managing customer expectations throughout the project lifecycle.
Identify, assign, and manage project resources, including engineering, field personnel, vendors, and 3rd-party services.
Proactively identify project risks, develop mitigation strategies, and monitor/control 3rd-party vendors to ensure contract adherence.
Track project budget, schedule completion, and perform monthly revenue forecasting.
Review and understand contractual obligations, manage change orders, and participate in vendor negotiations.
Develop project execution plans like quality & testing plans, schedules, and risk registers. Implement recovery plans to address performance issues.
Collaborate with internal/external teams and clients to develop site schedules, maintain client relationships, and provide "Lessons Learned" feedback to improve project offerings.

Skills

Project management

Communication

Stakeholder management

Risk management

Financial forecasting

Contract management

Quality processes

Collaboration

Leadership

MS Project

Education

Bachelor's degree

Engineering/Construction management degree

Tools

MS Project

Job description

At Siemens, we live and foster an ownership culture, in which every employee takes personal responsibility for our company's success. We strive to transform the everyday for our customers, employees, and society by:

Trusting and empowering our leaders to act as owners, directing their teams, and innovating to succeed.
Communicating openly and honestly to learn from our failures and celebrate our successes.
Recognizing individual and team achievements frequently
Our focus on investment in our team members, offering a wide variety of internal and external development opportunities.
Our commitment to diversity, equity, and inclusion

Transform the everyday with us!

About Smart Infrastructure -- Electrification and Automation:

The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of todays and tomorrow's power grid!

Siemens Project Management Office (PMO) is looking for a Customer Services (CS) Project Manager to join our Data Centers team. This position is remote.

Role Description:

As a CS Project Manager, you will be responsible for the successful execution of projects, from project initiation through final closeout. You will work in a matrix style organization requiring excellent coordination skills and the ability to manage competing priorities. Headquartered in Wendell, NC, the EA PMO executes a diverse portfolio of projects, and this position will be focused on service solutions within our Customer Services business. This role comes with ample opportunities for growth, reflective of Siemens mission to empower people with a growth mindset. As a customer facing team, we keep customer satisfaction at the forefront as we manage large projects in a fast-paced environment.

Project Management: Manage projects from inception to completion, ensuring safety, budget, schedule, quality, and performance objectives are met.
Communication & Stakeholder Management: Communicate effectively with team members, stakeholders, and management, providing regular updates and managing customer expectations throughout the project lifecycle.
Resource Management: Identify, assign, and manage project resources, including engineering, field personnel, vendors, and 3rd-party services.
Risk Management: Proactively identify project risks, develop mitigation strategies, and monitor/control 3rd-party vendors to ensure contract adherence.
Financial Leadership: Track project budget, schedule completion, and perform monthly revenue forecasting.
Contract Management: Review and understand contractual obligations, manage change orders, and participate in vendor negotiations.
Quality & Process Improvement: Develop project execution plans like quality & testing plans, schedules, and risk registers. Implement recovery plans to address performance issues.
Collaboration & Relationship Building: Collaborate with internal/external teams and clients to develop site schedules, maintain client relationships, and provide "Lessons Learned" feedback to improve project offerings.

You’ll win us over by having the following qualifications:

Basic Qualifications:

Bachelor's Degree or equivalent combination of education and experience.
7+ years of direct service project management experience.
7+ years of written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status and issues to internal and external Customers.
Applicants must be authorized for employment in the U.S. without the need for employer sponsored work authorization now or in the future.

Preferred Skills and Experience:

PMP certification -- while not required immediately for this role, for those who do not have it already, obtaining PMP certification is required within 1 year of employment
A degree in engineering or construction management
Experience in specific industry related to service project e.g., field service, EPC projects, construction, energy, manufacturing
An understanding of medium and/or high voltage electrical equipment
An understanding of datacenter construction projects
Experience with MS Project or other relevant scheduling software
Strong leadership skills with experience in leading cross-functional project teams
Excellent written and verbal communication skills, to present complex issues to multi-level audiences and effectively communicate progress, status, and issues to internal and external Customers.

About Smart Infrastructure -- Electrification and Automation:

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

$91,463 $156,794 10%

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