Services Project Coordinator (Remote) MST/PST Time Zone

Lowe's Companies, Inc.; Albuquerque (NM); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Services Project Coordinator to enhance customer satisfaction for installation projects. In this dynamic remote role, you'll drive project execution by coordinating with customers and service providers, ensuring seamless communication and workflow management. Your problem-solving skills will be vital in a fast-paced environment, making a significant impact on customer experiences. Join a Fortune 50 company that values collaboration and invests in your growth, offering competitive benefits and a supportive work culture.

Benefits

401k with up to 4.25% match

Bi-annual cash bonus

Employee Stock Purchase Plan (15% discount)

Tuition-Free Education

10-week Maternity/Parental Leave

10% Employee Discount

Qualifications

• 1-3 years' experience in a customer-facing role.
• Experience in project coordination or construction is preferred.

Responsibilities

• Manage installation projects through customer and service provider communication.
• Coordinate schedules and troubleshoot issues effectively.

Skills

Customer Service

Problem-Solving

Communication

Project Coordination

Education

High School Diploma or GED

Bachelor's Degree in a Related Field

Job description

2 days ago Be among the first 25 applicants

Your Impact at Lowe's

As a Services Project Coordinator at Lowe's, you'll be essential in driving customer satisfaction for installation projects and managing workflows from start to finish with precision. Your coordination between customers, service providers, and stores will be key to smooth project execution and relationship building. By applying your problem-solving skills and customer service expertise, you'll make a significant impact on a Fortune 50 business.

How We Support You

As an industry leader, we invest in the people and resources needed to grow and succeed as a team.

• Bonus Potential: When we succeed, you succeed. We award discretionary and profit-sharing bonuses to frontline workers.
• Health and Wellbeing: We offer paid time off for vacations, holidays, and sick leave, along with top-tier medical, dental, and vision insurance.
• Supportive Leaders: Our environment is characterized by collaboration and support, with leaders who respect and back your role.

Your Day at Lowe's

This remote role involves managing installation projects through communication with customers, service providers, and stores. You will handle calls, coordinate schedules, troubleshoot issues, and document interactions to ensure smooth project execution, emphasizing problem-solving and adaptability in a fast-paced environment.

Key Responsibilities

• Answer calls from customers, service providers, and stores to support installation jobs.
• Make outbound calls to provide updates or gather information.
• Verify project scope and expectations with customers and providers.
• Ensure scheduling within SLA and confirm with customers.
• Coordinate product delivery with stores and customers.
• Upload compliance documents related to permits and safety practices.
• Manage post-project Work Order issues, including costs and chargebacks.
• Document all interactions accurately in relevant systems.
• Practice active listening to enhance customer experience and team collaboration.
• Follow defined processes and provide feedback for improvements.
• Achieve goals and complete tasks on time.
• Build relationships through organized communication and feedback.
• Adapt to evolving processes and participate in training and meetings.

Minimum Qualifications

• High school diploma or GED
• 1-3 years' experience in a customer-facing role

Preferred Qualifications

• Bachelor's degree in a related field
• Experience in project coordination, remodeling, or construction industry
• Experience in project management and contact center environments

Benefits

• 401k with up to 4.25% match
• Bi-annual cash bonus
• Employee Stock Purchase Plan (15% discount)
• Tuition-Free Education
• 10-week Maternity/Parental Leave
• 10% Employee Discount

For more info, visit our benefits page.

Working Conditions

• Availability during scheduled hours via email, chat, or phone
• Distraction-free work area
• Reliable internet with minimum 20mb/s download and 5mb/s upload speeds
• Equipment setup within 6 feet of router

About Lowe's

Lowe's is a Fortune 50 home improvement company with over 1,700 stores and approximately 300,000 employees, serving around 16 million customers weekly. Based in Mooresville, NC, Lowe's supports community programs for affordable housing and skilled trades development. Visit Lowes.com for more info.

Pay Range: $17.73 - $29.61 per hour. Starting pay may vary based on factors like location, experience, and education. For details, see our benefits page.