LCE Engagement Manager

Siemens Mobility

Livonia (MI)

On-site

USD 125,000 - 251,000

Full time

2 days ago

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Job summary

Siemens Digital Industries Software is seeking an Engagement Manager to lead customer relationships for named accounts within the Life Sciences, Consumer Products, and Energy BU. You will drive Solution Services opportunities, coordinating with SMEs to deliver Statements of Work and manage the full lifecycle from discovery to close.

The role requires 5+ years in professional services with SISW SaaS products, strong presentation skills, and US residency with substantial travel.

Qualifications

At least 5 years of professional services experience in a delivery and selling role with at least 3-5 years of experience in SISW software products for PLM and MOM (Teamcenter, NX, Opcenter, Mendix, Mentor)
Bachelor’s Degree in Computer Science, Engineering, Math or equivalent experience
Customer-facing presence and ability to present to Customer Leadership teams and drive business discussions
Demonstrated eye for business to manage diverse personalities and objectives
Ability to orchestrate proposals requiring input from multiple teams across the globe
Proven understanding of SaaS engagement concepts and proposal requirements; ability to discuss prescriptive SaaS opportunities and value realization
Excellent presentation, verbal, and written communication skills
Demonstrates integrity and Siemens values in all actions
Results-oriented, organized, highly motivated with urgency
Location: must reside in the United States with travel to customer locations across the US

Responsibilities

Jointly lead the SISW customer relationship on named accounts with Sales Account Orchestrator, TAMs, and Practice Engagement Managers
Collaborate to understand and develop the Solution Services account strategy
Maintain a pipeline of Solution Services opportunities in SFDC and plan how to hit targets
Manage opportunities through discovery to contract negotiations and close
Support PM30 Bid approvals and secure executive approvals for commercial bids
Lead the orchestration of Solution Service proposals with SMEs to develop SOWs and schedules
Lead pricing discussions and handle objections to price, discounts, roles
Use standard global SOW templates and methods for estimates
Resolve nonstandard terms with SISW legal and leadership
Document discussions and hand off to PM90 after deal closing
Participate in Customer Project Reviews and stay engaged during delivery
Be open to 25% - 50% travel

Skills

Client relationship

Sales & account management

SaaS engagement

Presentation skills

Education

Bachelor’s Degree in Computer Science, Engineering, Math

Tools

SFDC

Zimit

SDM

Job description

Siemens Digital Industries Software is seeking an initiative-taking, highly motivated individual for the position of Engagement Manager within our Life Sciences, Consumer Products, and Energy (LCE) Business Unit, working with our Life Sciences, Consumer Products, and Energy customers and suppliers. The Engagement Manager is responsible for selling Solution Services, supporting SISW products to accelerate business value realization from SISW software for our customers. This includes services across the entire SISW software portfolio.

The Engagement Manager, in conjunction with the Learning Engagement Managers and Sales Account Orchestrator, will jointly lead the SISW customer relationship for named customer accounts. This is a sales, account management, customer relationship management, and business development role with an average travel rate of 25-50%. The detailed scope of responsibilities is below.

Responsibilities/Tasks

Jointly lead the SISW customer relationship on named customer accounts with the Sales Account Orchestrator(s), Technical Account Manager(s), and Practice Engagement Managers
Collaborate with the Sales Account Orchestrator(s) and Technical Account Manager(s) in understanding and developing the Solution Services account strategy
Maintain a pipeline of Solution Services opportunities in Salesforce (SFDC). Maintain a path to plan outlining how the pipeline will help achieve the assigned New Booked Order services targets, and how we can address any gaps to plan, if any
Maintain each Solution Service opportunity in Salesforce (SFDC) through its maturity lifecycle from Discovery to Scope Definition and Proposal presentation, SOW Development, Contract negotiations, and deal closing
Where necessary, support the PM30 Bid Approval process and meet with Senior SISW Leadership to secure approval for commercial bids
Own and lead the orchestration of Solution Service proposals by working with SMEs from the Business Unit and the Practice teams (LCS, MOM, Mendix, ECS, etc.) to develop detailed Statements of Work, scope definitions, assumptions, work packages, an initial schedule, resource roles, and effort to perform the services. Enter and maintain the data in SISW systems (SFDC, Zimit, SDM, etc.)
Understand the SISW Service Offerings and our Delivery Methodology and articulate them and their value to the customer. Lead pricing discussions and negotiations with the customer on service proposals and SOWs, and handle customer objections to price, discounts, roles, etc.
Use standard approved global SOW templates and standard approved global methods for resolving estimates.
Facilitate resolution of customer-requested nonstandard terms and conditions in SOWs and Agreements with SISW legal and Leadership teams
Document discussions during the selling process, along with risks and assumptions, and hand them off to the Project Manager owning the execution team through the PM80 handoff process upon deal closing.
Participate, as a partner, in Customer Project Reviews led by the Project Manager of the assigned execution team, and continue to stay engaged with the customer during delivery
Must be open to an average of 25% - 50% travel

Required Knowledge/Skills, Education, and Experience

At least 5 years of professional services experience in a delivery and selling role with at least 3-5 years of experience in SISW software products for PLM and MOM (Teamcenter, NX, Opcenter, Mendix, Mentor)
Bachelor’s Degree in Computer Science, Engineering, Math, or other similar subject areas, or equivalent experience
Customer-facing presence and an ability to present to Customer Leadership teams and drive business conversations and discussions
Confirmed eye for business to lead different personalities, the vagueness and flexibility of the selling process, and conflicting agendas and objectives from various team members in a discreet, supportive manner without causing confrontation
Shown ability to collaborate with complementary teams and orchestrate proposals requiring input from several resources and teams spread across the zone and globe
Proven understanding of SaaS engagement concepts and proposal requirements; ability to engage with customers knowledgeably on potential prescriptive, SaaS-based opportunities and explain value realization & successful adoption
Excellent presentation skills, verbal, and written communication skills
Have a style characterized by an extreme level of integrity and trust based on ethics and Siemens values
Results-oriented, organized, highly motivated, and diligent with an elevated level of energy/high sense of urgency
Location: Must permanently reside in the United States. The city is flexible, provided the candidate is willing to travel to customer locations across the United States.

Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer-sponsored work authorization now and in future employment in the United States.

Preferred Knowledge/Skills, Education, and Experience

Experience collaborating with customers in the Aerospace & Defense industry is strongly preferred

Why us?

Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

Our Benefits & Rewards

The total cash compensation range for this position is $125,300 – $250,600 with 10% of this being comprised of an annual incentive target. The actual compensation offered is based on the successful candidate's job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits available in your country via the link: https://jobs.sw.siemens.com/benefits/

Siemens Software. Transform the Everyday

You’ll Benefit From

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is N/A - N/A annually with a target incentive of N/A of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Equal Employment Opportunity Statement

Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this linkAccommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

Application Deadline

This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, clickhere .

Equal Employment Opportunity Statement

EEO is the Law

Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.

Reasonable Accommodations

Pay Transparency

Siemens follows Pay Transparency laws.

Application Deadline

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, clickhere .

Criminal History

Qualified applications with arrest or conviction records will be considered for employment in accordance with applicable local and state laws.

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