Services Operations Principal Analyst

Dayforce US, Inc.; Minnesota; Remote; USD 90,000 - 120,000; Full time

Job summary

Dayforce US, Inc. is seeking a Principal Services Operations Analyst to enhance data-driven decision-making and strategic forecasting within the Services Operations team. This role involves analyzing complex data, ensuring high-quality outputs, and presenting findings to senior leadership, requiring strong analytical and communication skills.

Benefits

Excellent time away from work programs

Comprehensive wellness initiatives

Recognition through competitive pay and benefits

Opportunities for personal and professional growth

Qualifications

• 5+ years relevant experience in a fast-paced company.
• Experience in reporting or similar role with financial models.
• Demonstrated understanding of performance measurements.

Responsibilities

• Perform complex data analysis across multiple sources.
• Design and monitor key performance metrics.
• Build/maintain operational models for financial forecasting.

Skills

Analytical skills

Problem-solving

Strong logical thinking

Excellent communication

Advanced Excel skills

Business acumen

Education

Bachelor’s degree in business or analysis-based field

Tools

Power BI

Job description

Posted Monday, June 2, 2025 at 4:00 AM | Expires Tuesday, July 1, 2025 at 3:59 AM

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better TM - Reflects our commitment to employees, customers, partners and communities globally.

Location: Work is about what you do, not where you are. For this position, we are open to remote work, and can hire anywhere in the Philippines.

About the Opportunity

As the Principal Services Operations Analyst, you are a versatile, data-driven, proactive, and confident individual. You will be a critical member of the Services Operations team, and will help drive complex, strategic forecasting and analytical initiatives to improve visibility and attainment of key metrics while building relationships across the organization through Finance, Legal, Sales, Services, and the leadership team.

This role provides an excellent opportunity to join a group that is challenged with a wide range of project types and has significant exposure to senior leaders across the business. You will see the impact of your work in this role.

What you’ll get to do

• Perform complex data analysis blending data across multiple sources and using business logic to make sense of the data to provide recommendations on opportunities for improvements.
• Confidently present and discuss key metrics and results with the senior leadership team.
• Become an expert on the Services business and the metrics that support it and understand how each tie into financial results and overall company growth objectives.
• Proactively design, monitor, and interpret key performance metrics and share insights via meaningful dashboards that allow information to be consumed easily.
• Build/maintain operational models that support forecasting financial inputs.
• Support the Services Operations team by reviewing accuracy of outputs of the team and learn about the overall business.
• Deliver work that is of high quality, accuracy and relevant - this includes financial models, management-ready presentations, and other relevant outputs as required.
• Identify, lead and take part in high-profile projects.
• Understand revenue and expense implications of operational processes.
• Act independently with general high-level direction.
• Other ad hoc reporting and projects as required.

Skills and experience we value

• Bachelor’s degree in a business, financial, or analysis-based field.
• 5+ years of relevant work experience in a fast-paced company with demonstrated examples of initiatives taken to improve an existing workflow.
• 5+ years in a reporting or similar role working with financial or other models.
• Experience with Power BI is mandatory.
• Evidence of strong analytical skills, problem solving, and strong logical thinking.
• Strong business and financial acumen with experience in a Services, Operations or Strategy role
• Strong verbal communication and presentation skills. Ability to clearly articulate business objectives and manage large group discussions, including to senior management.
• Advanced Excel skills including building financial/operational models from scratch based on business requirements, understanding content of existing models and troubleshooting errors/issues.
• Positive attitude with a drive and capacity to learn quickly with ability to collaborate, negotiate and persuade, while maintaining positive relationships.
• Excellent organizational and time-management skills, and ability to prioritize multiple tasks and projects under pressure. Ability to manage expectations appropriately.
• Ability to work independently and experience leading projects from concept to results.
• Develop solutions to complex problems that require the use of independent judgement and creativity.
• Demonstrated understanding of performance measurements, metrics, business and financial analysis.

What’s in it for you

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Fraudulent Recruiting

Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here:https://www.dayforce.com/be-aware-of-recruiting-fraud