Services MRF

The Exchange; Fort Drum (NY); On-site; USD 49,000 - 60,000; Full time

Job summary

The Exchange in Fort Drum, NY seeks a Service Supervisor trainee to learn the full scope of managing Exchange services under the guidance of an experienced Manager. You will support daily service functions across retail, food commodity operations, vending, telecommunications, health & wellness, and theater operations while gaining hands-on supervisory experience.

Through the Acclimation/Development Program, you will develop operational and leadership skills, with relocation flexibility within

Qualifications

• Qualifications are dependent upon targeted role and will align with Exchange standards.
• Associate must affirm mobility and be available for assignment at any Exchange location upon program completion.
• Must complete ServSafe certification within 90 days of program completion or placement.

Responsibilities

• Assists in the daily operations of service facilities to ensure compliance with Exchange policies, procedures, safety protocols, and operational standards.
• Participates in structured training activities to develop operational, leadership, and supervisory competencies.
• Supports customer service operations by promoting service standards and assisting in the resolution of customer concerns.
• Assists with financial and business operations, including monitoring sales performance, supporting inventory control, cash handling, and expense management.
• Collaborates with the Exchange leadership to identify operational issues and implement continuous improvement initiatives.
• Demonstrates professionalism, accountability, and adaptability while acquiring the knowledge and skills required for placement into a permanent retail management position.

Job description

Job Description

Learns the full scope of managing Exchange services under the guidance of an experienced Manager, through on the job training. The role supports daily service functions (Exchange personal services, retail, food commodity operations, vending, telecommunications, health & wellness, and/or theater operations within designated area of responsibility), while gaining hands on experience in supervision. The candidate will also build strong competency in the financial and business acumen required to run a successful facility.

Job Grade

4

Job Tier

1

Career Area

Services

Supervisor

Yes

Job Qualifications

Qualifications are dependent upon targeted role and will align with Exchange standards. Selected associates must affirm mobility and be available for assignment at any Exchange location upon program completion. Associate must complete Services Business Manager Contract Administration and Surveillance training within 7 days of placement into this role. Must complete ServSafe certification within 90 days of program completion or placement.

Additional Qualifications/Requirements

• Mobility Required - Upon successful completion of Acclimation/Development Program candidates will be required to relocate to any Exchange location within Eastern Region.
• Eligible candidates may receive Relocation Benefits for post program placement.

Salary Minimum

$54,533.00

Major Duties

• Assists in the daily operations of service facilities to ensure compliance with Exchange policies, procedures, safety protocols, and operational standards.
• Participates in structured training activities to develop operational, leadership, and supervisory competencies.
• Supports customer service operations by promoting service standards and assisting in the resolution of customer concerns.
• Assists with financial and business operations, including monitoring sales performance, supporting inventory control, cash handling, and expense management.
• Collaborates with the Exchange leadership to identify operational issues and implement continuous improvement initiatives.
• Demonstrates professionalism, accountability, and adaptability while acquiring the knowledge and skills required for placement into a permanent retail management position.
• Performs other related duties as assigned.

Job Type

Management

Number of Positions Remaining

1

15-Oct-2026