Services Market Manager

Russell Tobin; Los Angeles (CA); Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

401(k) retirement savings

Employee discounts with preferred vendors

Life & disability insurance

Employee assistance

Legal support

Auto/Home insurance

Pet insurance

Vendor discounts

Job summary

A leading staffing firm is seeking an experienced Account Manager to build and manage partner relationships in Los Angeles. This remote role, which requires travel, involves creating and optimizing strategies for professional hosts, analyzing data for strategic insights, and ensuring exceptional service for clients. The ideal candidate will have over 6 years of experience in account management and sales, with strong communication skills and proficiency in both Spanish and English. Comprehensive healthcare and other benefits are offered.

Qualifications

• 6+ years of experience in account management or sales.
• Proven track record to execute in ambiguous environments.
• Hospitality/travel industry experience is a plus.
• Excellent communication with clients.
• Travel to assigned markets as needed.
• CRM experience, Salesforce a plus.
• Fluency in Spanish and English.

Responsibilities

• Build and manage partner relationships within assigned territory.
• Create and deploy scaled strategies for partner optimization.
• Analyze data and provide data-driven recommendations.
• Prospect and onboard new, high-quality supply.
• Educate clients on significant product changes.
• Maintain a baseline understanding of the technical integration of various software partners to support clients.
• Represent Client in external meetings with Professional Hosts.
• Educate clients on product changes and cascade feedback to internal stakeholders.
• Develop strong and long lasting partnerships.
• Develop deep knowledge of assigned geographic markets.
• Respond to and deliver exceptional service to professional hosts.
• Work cross-functionally with product, communications, public policy and support teams.

Skills

Account management

Sales

Time management

Communication skills

Data analysis

Relationship building

Bilingual (Spanish and English)

Tools

CRM software

Salesforce

Job description

Location: Los Angeles CA (REMOTE with Travel)

Duration: 12 months contract

Responsibilities

• Build and manage partner relationships within assigned territory
• Create and deploy scaled strategies to effectively manage & optimize the long-tail of hundreds of Professional Hosts in your region
• Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to drive increase in sales
• Hold regular optimization calls and business reviews with your partners
• Prospect and onboard new, high quality supply in your assigned geography Maintain a baseline understanding of the technical integration of various software partners so that you can provide the right support to your clients
• Represent Client in external meetings with Professional Hosts
• Educate clients on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
• Develop strong and long lasting partnerships
• Develop deep knowledge of your assigned geographic markets
• Respond to and deliver exceptional service to your professional hosts in a timely and efficient manner
• Work cross-functionally with product, communications, public policy and customer support teams to ensure our long-term market success.

Qualifications

• 6+ years of experience in account management / sales
• Strong time management and prioritization skills
• Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
• Excellent communication skills and ability to communicate effectively with clients
• Experience building and strengthening relationships with external partners
• Comfortable performing data analysis and making decisions based on the results
• Available to travel to assigned markets (when business travel resumes)
• Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives
• Hospitality/travel industry experience in the region is a plus
• Highly proficient in using CRM software - Salesforce experience is a plus
• Fluency in Spanish and English

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors