Services Manager (Supported Living Services)

ALSO; Bend (OR); On-site; USD 47,000 - 56,000; Full time

Benefits offered by this job

Paid Training

Paid Holidays

Comprehensive Insurance

Vacation and sick time accruals

Employer Matching Retirement

Employee Assistance Program

Health Savings & Flexible Spending

Referral Bonuses & Recognition

Career Development Opportunities

Public Service Loan Forgiveness

Job summary

ALSO seeks a Services Manager for its Supported Living Services to lead a team of Direct Support Professionals in providing person-centered care to individuals with IDD. You will collaborate with the Associate Services Director to drive growth and maintain high-quality support.

Essential duties include supervising staff, coordinating shifts, ensuring compliance documentation, and guiding ISP implementation while advocating for autonomy and inclusion of those we serve.

Qualifications

• Two years of experience in human services or a related field.
• One year of supervisory or leadership experience is required.
• High school diploma or equivalent is required.
• Ability to provide coverage across day, swing, and graveyard shifts.
• Travel between sites in the Portland Metro area, sometimes within the same day.

Responsibilities

• Relationship Building: Cultivate strong connections with individuals receiving services and provide backup support as needed.
• Training & Development: Train new Direct Support Professionals on essential duties and person-centered care practices.
• Compliance & Documentation: Maintain MAR, T-Logs, ISP data to meet standards.
• Advocacy: Prioritize the needs, autonomy, and inclusion of the individuals supported.
• Supervision & Leadership: Provide consistent supervision, guidance, and coaching.
• Staffing Coordination: Develop and manage staffing schedules for uninterrupted service delivery.
• ISP Implementation: Oversee IPS implementation, attend planning meetings, ensure documentation is current.

Skills

Supervisory experience

Documentation skills

Communication

Advocacy

Education

High school diploma or equivalent

Job description

Services Manager – Supported Living

Promote connection, inclusion, and wellness for individuals with intellectual and developmental disabilities and grow your career with ALSO!

Who We Are:

Since 1997, ALSO has been committed to fostering independence and community inclusion for individuals with intellectual and developmental disabilities. Our Supported Living Services program empowers people to choose how, where, and with whom they live, with personalized support that enables them to thrive in their communities.

Position Overview:

As a Services Manager in ALSO’s Supported Living Services team, you’ll support a team of Direct Support Professionals providing person-centered care to individuals with intellectual and developmental disabilities on a 1:1 basis. You’ll collaborate closely with the Associate Services Director to foster departmental growth and ensure the highest quality and consistency of support for the people we serve.

Key Responsibilities:

• Relationship Building: Cultivate strong, supportive connections with individuals receiving services and provide backup support for coverage when needed.

• Training & Development: Train new Direct Support Professionals on essential job duties and person-centered care practices.

• Compliance & Documentation: Ensure proper documentation (MAR, T-Logs, ISP data) is maintained to meet compliance standards.

• Advocacy: Prioritize the needs, interests, and goals of the individuals we support, advocating for their autonomy and inclusion.

• Supervision & Leadership: Provide consistent supervision, guidance, and coaching through regular check-ins and performance support.

• Staffing Coordination: Develop and manage staffing schedules to ensure coverage and uninterrupted service delivery.

• ISP Implementation: Oversee the implementation of Individual Support Plans, attending planning meetings, and ensuring documentation is current and accurate.

Compensation & Benefits:

• Full-time, salaried exempt position: $47,066 - $56,309 annually , based on experience, education, and Veteran status.

• Paid Training: Earn while developing skills.

• Paid Holidays: 10 days, including a special "YAY Day" birthday holiday.

• Comprehensive Insurance: Health (ICHRA), dental, and life insurance options.

• Generous Leave: Vacation and sick time accruals with cash out option.

• Employer Matching Retirement Plans.

• Employee Assistance Program: 24/7 counseling, legal guidance, financial advice, and more.

• Health Savings & Flexible Spending Accounts.

• Employee Referral Bonuses & Recognition Program.

• Career Development Opportunities.

• Public Service Loan Forgiveness Eligible.

Qualifications:

• Experience: Minimum of two years of experience in human services or a related field. One year of supervisory or leadership experience is required.

• Education: High school diploma or equivalent is required

• Flexibility: Ability to provide coverage and/or training across day, swing, and graveyard shifts and travel between sites in the Portland Metro area, sometimes within the same day.

• Advocacy: A deep commitment to promoting inclusion, autonomy, and the best interests of the individuals we support.

• Communication: Strong skills in documentation and collaborative communication with team members, individuals served, families, and other providers.

• Certifications: Must meet background and driving requirements per OARs and ALSO standards. Maintain CPR/First Aid and any required certifications (Delegations, Oregon Intervention System).

• Physical Requirements: Ability to stand, walk, use hands, occasionally lift up to 50 pounds, and safely evacuate premises.

Why Join ALSO?

At ALSO, we do work of the heart. This meaningful work brings out the bold, the compassionate, and the passionate. By joining our team, you will play a crucial role in helping individuals with intellectual and developmental disabilities live fulfilling lives, achieve their goals, and become integral parts of their communities. Join us in making a real difference.

Make Heart Work YOUR Work.