Services Manager (Supported Living Services)

ALSO; Bend (OR); On-site; USD 47,000 - 56,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) with employer matching

Generous vacation and sick leave

Paid Holidays

Employer provided life insurance

Disability insurance

Employee Assistance Program (EAP)

Job summary

Advocates for Life Skills & Opportunity (ALSO) is seeking a Services Manager for our Supported Living program in Oregon. You will lead a team of Direct Support Professionals delivering person-centered care and ensure programs meet high standards of quality and compliance.

You will collaborate with the Associate Services Director to grow the department, manage staffing, and coordinate ISP implementation while advocating for autonomy and inclusion of the individuals we serve.

Qualifications

• Minimum of two years of experience in human services or a related field.
• One year of supervisory or leadership experience is required.
• Flexibility to cover day, swing, and graveyard shifts and travel between sites in the Portland Metro area.
• Certifications must meet background and driving requirements per OARs and ALSO standards; CPR/First Aid are preferred.

Responsibilities

• Oversee Direct Support Professionals delivering person-centered care on a 1:1 basis.
• Collaborate with Associate Services Director to drive departmental growth and quality.
• Provide supervision, coaching, and performance support through regular check-ins.
• Maintain proper documentation (MAR, T-Logs, ISP data) to ensure compliance.
• Oversee Staffing Coordination to ensure coverage and uninterrupted service delivery.

Skills

Supervisory experience

Documentation

Advocacy

Communication

Team collaboration

Education

High school diploma or equivalent

Job description

Services Manager (Supported Living Services)

About Advocates for Life Skills & Opportunity (ALSO)

Founded in 1997, Advocates for Life Skills & Opportunity (ALSO) is one of Oregon's leading nonprofit providers of services for people with intellectual and developmental disabilities. We proudly serve individuals and families across 11 Oregon counties, delivering person-centered supports in homes, workplaces, schools, and communities.

At ALSO, we believe everyone deserves the opportunity to live, work, and participate fully in their community. Every day, our team helps people build meaningful lives through individualized supports that promote independence, choice, and inclusion.

Our Mission

To promote the full inclusion of people experiencing disabilities in the life of their community.

Our Vision

We envision a future where all people—including those living with intellectual and developmental disabilities—are fully included as valued members of their communities. We strive to provide equitable access to services and supports that reflect the preferences, goals, and values of each person, empowering self-determination, independence, meaningful employment, and a fulfilling quality of life.

Our Values

Our values shape every interaction—with the people we support, our teammates, and our communities.

Trust
We communicate with honesty, transparency, and integrity while fostering a safe and supportive environment.

Teamwork
We collaborate to bring out the best in one another and achieve meaningful outcomes together.

Innovation
We embrace creativity, curiosity, and new ideas to continuously improve the way we serve others.

Dignity
We honor each person's inherent worth and right to make choices about their own life.

Respect
We treat every individual with kindness, compassion, and appreciation.

Accountability
We take ownership of our actions, deliver on our commitments, and continuously pursue excellence.

Humility
We recognize that we are part of something bigger than ourselves and grow through learning, gratitude, and service.

Our Services

Employment Services

We partner with people to identify meaningful career opportunities and provide customized employment supports that foster long-term success and independence in the workplace.

Residential Services

Our residential programs provide individualized supports that help people live safely, independently, and as active members of their communities while honoring each person's goals and preferences. This is 24 hour supports working in a home setting with multiple people.

Supported Living & In-Home Services

We provide customized supports that help people maintain independence in their own homes and communities. Services are tailored to each individual's unique needs and personal goals. These are one on one supports in people's homes and communities.

Children's Services

Our Children's Services focus on helping children thrive in safe, nurturing, and supportive environments. We promote growth, independence, and meaningful community participation. This is 24 hour supports in a home setting with 2 to 3 children living together.

At ALSO, we believe in investing in the people who invest in our mission. Eligible employees may enjoy:

Medical and dental insurance

401(k) with employer matching

Generous vacation time and sick leave

Double Time Paid Holidays (5 Holidays)

Employer provided Life Insurance for full time employees

Voluntary life insurance

Voluntary short-term and long-term disability insurance

Employee Assistance Program (EAP)

Peer-to-peer recognition and bonus programs

Milestone service recognition

Professional development and continuing education opportunities

Public Service Loan Eligibility

Join a team where your work makes a lasting impact every day. At ALSO, you'll build meaningful relationships, grow professionally, and help create more inclusive communities throughout Oregon.

Services Manager – Supported Living

Promote connection, inclusion, and wellness for individuals with intellectual and developmental disabilities and grow your career with ALSO!

Who We Are:

Since 1997, ALSO has been committed to fostering independence and community inclusion for individuals with intellectual and developmental disabilities. Our Supported Living Services program empowers people to choose how, where, and with whom they live, with personalized support that enables them to thrive in their communities.

Position Overview:

As a Services Manager in ALSO’s Supported Living Services team, you’ll support a team of Direct Support Professionals providing person-centered care to individuals with intellectual and developmental disabilities on a 1:1 basis. You’ll collaborate closely with the Associate Services Director to foster departmental growth and ensure the highest quality and consistency of support for the people we serve.

Key Responsibilities:

• Relationship Building: Cultivate strong, supportive connections with individuals receiving services and provide backup support for coverage when needed.


• Training & Development: Train new Direct Support Professionals on essential job duties and person-centered care practices.


• Compliance & Documentation: Ensure proper documentation (MAR, T-Logs, ISP data) is maintained to meet compliance standards.


• Advocacy: Prioritize the needs, interests, and goals of the individuals we support, advocating for their autonomy and inclusion.


• Supervision & Leadership: Provide consistent supervision, guidance, and coaching through regular check-ins and performance support.


• Staffing Coordination: Develop and manage staffing schedules to ensure coverage and uninterrupted service delivery.


• ISP Implementation: Oversee the implementation of Individual Support Plans, attending planning meetings, and ensuring documentation is current and accurate.


• Full-time, salaried exempt position: $47,066 - $56,309 annually , based on experience, education, and Veteran status.


• Paid Training: Earn while developing skills.


• Paid Holidays: 10 days, including a special “YAY Day” birthday holiday.


• Comprehensive Insurance: Health (ICHRA), dental, and life insurance options.


• Generous Leave: Vacation and sick time accruals with cash out option.


• Employer Matching Retirement Plans.


• Employee Assistance Program: 24/7 counseling, legal guidance, financial advice, and more.


• Health Savings & Flexible Spending Accounts.


• Employee Referral Bonuses & Recognition Program.


• Public Service Loan Forgiveness Eligible.

Qualifications:

• Experience: Minimum of two years of experience in human services or a related field. One year of supervisory or leadership experience is required.


• Education: High school diploma or equivalent is required


• Flexibility: Ability to provide coverage and/or training across day, swing, and graveyard shifts and travel between sites in the Portland Metro area, sometimes within the same day.


• Advocacy: A deep commitment to promoting inclusion, autonomy, and the best interests of the individuals we support.


• Communication: Strong skills in documentation and collaborative communication with team members, individuals served, families, and other providers.


• Certifications: Must meet background and driving requirements per OARs and ALSO standards. Maintain CPR/First Aid and any required certifications (Delegations, Oregon Intervention System).


• Physical Requirements: Ability to stand, walk, use hands, occasionally lift up to 50 pounds, and safely evacuate premises.

Why Join ALSO?

At ALSO, we do work of the heart. This meaningful work brings out the bold, the compassionate, and the passionate. By joining our team, you will play a crucial role in helping individuals with intellectual and developmental disabilities live fulfilling lives, achieve their goals, and become integral parts of their communities. Join us in making a real difference.