Services Manager

ALSO; Portland (OR); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Advocates for Life Skills & Opportunity (ALSO) seeks a Services Manager to blend leadership with hands-on support, ensuring safe, compliant and meaningful services for individuals in their communities.

You will supervise staff, manage schedules and documentation, and coordinate services across families, case managers and healthcare providers while maintaining licensing standards.

Formación

• Minimum of one year of experience in human services or a related field.
• Background checks and driving requirements must meet Oregon Administrative Rules (OARs) and ALSO standards.
• Certifications: CPR/First Aid, Delegations, and Oregon Intervention System (OIS).

Responsabilidades

• Provide Hands-On Care: work with individuals in homes and communities to reach self-directed goals.
• Promote Choice: help individuals make informed daily-life decisions regarding health care and activities.
• Respond to Emergencies: monitor operations, report incidents timely, and participate in on-call rotations.

Descripción del empleo

Make a meaningful difference every day as ALSO's new Services Manager

At Advocates for Life Skills & Opportunity (ALSO), we champion the voice and choice of people experiencing intellectual and developmental disabilities. In this unique role, you won't just sit behind a desk—you will actively blend leadership and direct support to help people live fulfilling, self-directed lives in their communities.

As a Services Manager, you will spendyour time on administration and supervisory duties and providing direct support. You will lead by example, mentoring your team into compassionate advocates while ensuring our services are safe, compliant, and deeply meaningful to the people we support.

Key Responsibilities

Direct Support & Operations

• Provide Hands-On Care: Work directly with individuals in their homes and communities to help them reach their self-directed goals.
• Promote Choice: Support individuals in making informed decisions about their daily lives, health care, and community activities.
• Respond to Emergencies: Monitor daily operations, handle incident reporting within mandated timelines, and participate in a rotating on-call schedule for evenings and weekends.

Leadership & Administration

• Lead & Mentor: Provide consistent supervision, coaching, and career development pathways for your team of support professionals.
• Manage Schedules & Documentation: Develop staffing schedules to ensure uninterrupted service, track required training, and manage budgets responsibly.
• Coordinate Services: Serve as the primary point of contact for families, guardians, case managers, and healthcare providers, ensuring everyone is aligned.
• Ensure Compliance: Perform regular audits of service documentation and maintain accurate records for licensing and funding regulations.

Position Requirements

Schedule & Scope

• Status: Full-time, salaried exempt.
• Hours: Typically Monday through Friday, 8:00 am - 4:00 pm. However, schedules must be flexible to meet the needs of the individuals we serve, which includes occasional outside-of-hours coverage.
• Supervision: You will supervise a team of Direct Support Professionals & Lead Support Professionals.

Travel & Environment

• Travel: Moderate travel is required across multiple counties to visit work locations, attend meetings, and help individuals access their communities.
• Environment: You will split your time between office settings, individual homes, and community spaces.
• Physical Demands: Regularly standing, walking, sitting, and using computers. You must be able to independently evacuate premises in an emergency and occasionally lift/move up to 50 pounds.

Qualifications & Certifications

• Experience: Minimum of one year of experience in human services or a related field.
• Background Checks: Must meet all background check and driving requirements in accordance with Oregon Administrative Rules (OARs) and ALSO standards.
• Certifications: Ability to obtain and maintain CPR/First Aid certification, Delegations, and Oregon Intervention System (OIS) certifications.

Ready to Join Our Team?

ALSO is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.