Services Manager

Pratt Industries, Inc.; Lewisburg (OH); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

None

Job summary

Pratt Industries, Inc. in the United States is seeking a seasoned manager to oversee Customer Service, Shipping, and Scheduling teams. You will train and mentor staff, plan and direct tasks, and ensure alignment with company policies, safety, and quality standards.

The role emphasizes performance feedback, teamwork, and continuous improvement across the box plant. Responsibilities include monitoring roll stock and on-time deliveries, managing inventory, coordinating with Sales, and guiding the

Qualifications

• Minimum 5 years in a managerial role in the corrugated box industry.
• Bachelor’s degree or higher in a related field.

Responsibilities

• Training, guiding, and mentoring employees in Customer Service, Shipping and Scheduling teams.
• Planning, assigning, and directing tasks to ensure on-time performance.
• Evaluating employee performance and providing feedback.
• Resolving conflicts and addressing employee concerns; disciplinary action as needed.
• Fostering teamwork and a positive work environment; leading continuous improvement.
• Ensuring documentation is accurate and up to date.

Skills

Leadership

Communication

Mentoring

Planning

Performance feedback

Conflict resolution

Team building

Education

Bachelor’s Degree

5+ years managerial experience

Job description

SUPERVISORY RESPONSIBILITIES
The role is responsible for overseeing all employees within the department, including Customer Service, Shipping, and Scheduling teams.
Key duties include ensuring alignment with company policies and legal requirements, as well as performing the following:

• Training, guiding, and mentoring employees
• Planning, assigning, and directing tasks
• Evaluating performance and providing feedback
• Resolving conflicts and addressing employee concerns
• Completing disciplinary action as needed
• Fostering teamwork and building a positive work environment
• Leading employees towards continuous improvement
• Ensuring all documentation is accurate and up to date
• Demonstrating exceptional behavior, attitude, and performance

In addition, the role involves:

• Monitoring departmental goals related to roll stock, board combinations, on-time deliveries, and product quality, ensuring targets are consistently met
• Attending regular meetings and contributing valuable insights
• Overseeing inventory management and warehouse stock, providing management with information on stock availability and item movement trends
• Communicating with the Sales Manager regarding any issues that may impact scheduling and shipping performance
• Managing the workflow throughout the box plant, from order intake to shipping the finished product

EDUCATION & EXPERIENCE

• Bachelor’s Degree or a minimum of five years of experience in a managerial position such as Customer Service Manager, Operations Manager, or similar roles within the corrugated box industry

LANGUAGE SKILLS

• Ability to read and understand documents such as safety guidelines, operating procedures, and manuals
• Proficiency in writing clear reports and professional correspondence
• Strong verbal communication skills, with the ability to present effectively to both employees and customers

MATHEMATICAL SKILLS

• Ability to read a tape measure with speed and precision
• Skilled in calculating percentages, measurements, volumes, and rates
• Ability to apply basic math concepts to real-world situations

REASONING ABILITY

• Ability to apply common sense and follow instructions in various forms (written, oral, or graphic)
• Ability to resolve issues involving multiple variables in standardized situations

REQUIREMENTS

• A minimum of 5 years of experience in the corrugated box industry
• Strong communication skills and the ability to manage multiple tasks efficiently