Services Manager

Jobtailor; Austin (TX); On-site; USD 60,000 - 95,000; Full time

Job summary

Jobtailor in Austin seeks a Partner Manager to own relationships from onboarding to loyalty, guiding Partners via chat, email, and Zoom.

You will visit Partner studios 2–3 days weekly, review performance, and drive growth opportunities while collaborating with Product, Engineering, and CX to improve outcomes and NPS.

Qualifications

• Experience teaching, running, or managing a wellness business such as yoga, pilates, or bootcamp.
• Experience using industry software such as MBO, Arketa, or an equivalent.
• Impeccable written and verbal communication across chat, email, and face-to-face interactions.
• Ability to balance reactive support, proactive outreach, scheduled calls, and in-person visits.
• Ability to prioritize multiple high-priority resolutions.
• Strong judgment and problem-solving ability.
• Process improvement mindset.
• Team-oriented approach.
• Organized, self-sufficient, and proactive.
• Preferred: 1 to 2 years of experience in Customer Support, Customer Success, account management, or customer-facing operations
• Preferred: Experience in a high-volume environment with SLA and CSAT targets
• Preferred: Experience with Intercom, Slack, Notion, and Google Suite, or ability to learn new tools quickly
• Preferred: Comfort using AI-assisted tools
• Preferred: Four-year post-secondary education / Bachelor's degree
• Authorization to work in the United States

Responsibilities

• Own Partner relationships from first message through long-term loyalty, providing support via chat, email, and Zoom
• Resolve operational issues involving schedules, payments, migrations, and integrations
• Proactively manage a Partner portfolio by reviewing business performance and identifying growth opportunities
• Provide consultative guidance to help Partners improve business outcomes
• Act as a virtual studio manager and support Partners with studio operations when needed
• Visit Partner studios in person 2 to 3 days per week across the Austin metro
• Learn Arketa features and use AI-assisted internal tools while maintaining response accuracy and Arketa voice
• Advocate for Partner feedback with Product, Engineering, and CX leadership
• Drive Partner retention, studio business outcomes, and NPS

Skills

Partner relationship management

Customer support experience

Operational issue resolution

Wellness business management

Process improvement mindset

Proactive outreach

Team-oriented approach

Organized and self-sufficient

Authorization to work in the United St

Education

Bachelor's Degree

Tools

MBO

Arketa

Intercom

Slack

Notion

Google Suite

AI-Assisted Tools

Job description

• Own Partner relationships from first message through long-term loyalty, providing support via chat, email, and Zoom
• Resolve operational issues involving schedules, payments, migrations, and integrations
• Proactively manage a Partner portfolio by reviewing business performance and identifying growth opportunities
• Provide consultative guidance to help Partners improve business outcomes
• Act as a virtual studio manager and support Partners with studio operations when needed
• Visit Partner studios in person 2 to 3 days per week across the Austin metro
• Learn Arketa features and use AI-assisted internal tools while maintaining response accuracy and Arketa voice
• Advocate for Partner feedback with Product, Engineering, and CX leadership
• Drive Partner retention, studio business outcomes, and NPS

Requirements

• Experience teaching, running, or managing a wellness business such as yoga, pilates, or bootcamp
• Experience using industry software such as MBO, Arketa, or an equivalent
• Impeccable written and verbal communication across chat, email, and face-to-face interactions
• Ability to balance reactive support, proactive outreach, scheduled calls, and in-person visits
• Ability to prioritize multiple high-priority resolutions
• Strong judgment and problem-solving ability
• Process improvement mindset
• Team-oriented approach
• Organized, self-sufficient, and proactive
• Preferred: 1 to 2 years of experience in Customer Support, Customer Success, account management, or customer-facing operations
• Preferred: Experience in a high-volume environment with SLA and CSAT targets
• Preferred: Experience with Intercom, Slack, Notion, and Google Suite, or ability to learn new tools quickly
• Preferred: Comfort using AI-assisted tools
• Preferred: Four-year post-secondary education / Bachelor's degree
• Authorization to work in the United States

Core Competencies

Demonstrates expertise in managing Partner relationships and driving business outcomes through effective communication and operational support. Proficient in using industry-specific software and tools to enhance Partner engagement and retention.

Highest-signal resume keywords

• Partner Relationship Management
• Customer Support Experience
• Operational Issue Resolution
• Wellness Business Management
• Process Improvement Mindset

ATS Optimization Keywords

Hard Skills

• Business Performance Review
• Operational Support
• Problem-Solving Ability
• Proactive Outreach
• SLA and CSAT Target Management

Soft Skills

• Impeccable Communication
• Team-Oriented Approach
• Organized and Self-Sufficient
• Strong Judgment

Certifications & Qualifications

• Bachelor's Degree

Industry Keywords

• Wellness Business
• Yoga
• Pilates
• Bootcamp
• Customer Success
• Account Management

Tools & Technologies

• MBO
• Arketa
• Intercom
• Slack
• Notion
• Google Suite
• AI-Assisted Tools