Customer Success Manager - Quality

Veeva Systems, Inc.; United States; Remote; USD 100,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

Flexible PTO and holidays

Retirement programs

1% charitable giving

Job summary

Veeva Systems is seeking a Customer Success Manager to ensure our customers’ success with Veeva’s Quality applications. You will act as a liaison between Veeva and customer stakeholders, fostering collaboration and driving value realization.

You will manage relationships with global customers, understand their goals, and guide them on how to maximize use of Veeva Vault and related Quality tools. Travel up to 25% may be required; NA-based candidates preferred.

Qualifications

• 7+ years’ experience in Quality within life sciences industry.
• Experience working with or in large global pharmaceutical or CRO companies.
• Customer-facing consulting experience.
• Experience managing relationships with key decision makers and application owners.
• Ability to travel up to 25%.

Responsibilities

• Serve as liaison between Veeva and key customer stakeholders to foster collaboration.
• Provide proactive guidance to optimize use of Veeva applications and help create a customer roadmap.
• Lead with curiosity and own the relationship with customers’ business decision makers and application owners.
• Liaise with Veeva strategy, sales, product and services stakeholders to address customer needs.
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning.

Skills

Customer-facing

Relationship management

Strategic consulting

Travel readiness

Tools

Veeva Vault

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

As a Customer Success Manager, you will be responsible for ensuring our customers’ success with Veeva’s Quality applications. You will serve as a liaison between Veeva and key customer stakeholders to foster collaboration, highlight value using our applications through proactive engagement and triage escalations.

You will partner with global customers to understand their business goals, ways of working and challenges and then determine how they can further leverage their existing investments to meet those needs.

What You’ll Do

• Support 4-6 large, global customers post-implementation with Veeva Quality applications
• Lead with curiosity, act as a trusted advisor and own the relationship with customers’ business decision makers and application owners
• Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs
• Through proactive engagement, provide strategic guidance to optimize use of Veeva applications and help create a customer roadmap based on their business goals and needs
• Facilitate customer-to-customer or customer-to-Veeva connections for collaboration opportunities and industry learning

Requirements

• 7+ years’ experience in Quality within life sciences industry
• Experience working with or in large global pharmaceutical or CRO companies
• Customer-facing consulting experience
• Experience managing relationships with key decision makers and application owners
• Ability to travel up to 25%

Nice to Have

• Must be based in North America – preferably east coast
• 7+ years of working in software, or consulting
• SaaS/cloud experience in the management of Quality applications
• Experience working with Veeva Vault

Interviewing with Veeva

We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Within 3 days, you will receive a link to a personality assessment administered by a third party.
• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.
• If moving to the interview stage, the process is as follows:
  1. A conversation with the hiring manager
  2. A practical case exercise
  3. A final conversation with our group's Senior Leader.
• Once all interviews are complete, the manager will be in touch with a final decision.

Perks & Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program

Compensation

• Base pay: $100,000 - $160,000
• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [e-mail].