Services Delivery Consultant

Spur Reply; Philadelphia (Philadelphia County); On-site; USD 120,000 - 150,000; Full time

Job summary

Spur Reply, part of the Reply Network, seeks a Services Delivery Consultant to lead enterprise Asana implementations, serving as trusted advisor and change management partner to help clients adopt Asana as both a technology solution and a transformative approach to collaboration. You'll deliver tailored engagements that drive measurable adoption and business results.

You will oversee end-to-end engagements from implementation through ongoing success, collaborating with cross-functional teams to

Qualifications

• 3 years of customer-facing consulting or implementation experience, preferably in enterprise SaaS.
• Expert in Asana and collaborative work management solutions.
• Strong communication, stakeholder management, and change-management capabilities.

Responsibilities

• Lead end-to-end client engagements from implementation to ongoing success.
• Provide expert consultation on Asana workflows aligned to client challenges.
• Deliver training and change management to drive enterprise-wide adoption.
• Manage project delivery, balancing scope and budget with multiple priorities.
• Identify growth opportunities and propose solutions to maximize client value.

Skills

Customer-facing consulting

Project management

Change management

Communication

Education

Bachelor's degree in business administration, finance, or economics

Tools

Asana

Job description

Spur Reply, part of the Reply Network, is a leader in go-to-market consulting. Our mission is to turn every interaction our clients have into a go-to-market advantage. We act as an extension of our client teams, providing the support, tools, and strategies to achieve important outcomes. If you tackle challenges with unmatched persistence and believe learning is critical to ongoing growth, we want you on our team.

We're seeking a Services Delivery Consultant to lead enterprise Asana implementations. You'll serve as a trusted advisor and change management partner, helping clients adopt Asana as both a technology solution and a transformative approach to collaboration. You'll deliver tailored engagements that drive measurable adoption and business results.

Responsibilities

• Lead end-to-end client engagements as primary point of contact, from implementation through ongoing success
• Provide expert consultation on Asana workflows and configurations aligned to client business challenges
• Facilitate training and change management activities that drive enterprise-wide adoption
• Manage project delivery with excellence, balance multiple priorities while maintaining scope and budget
• Identify growth opportunities and proactively introduce solutions that maximize client value
• Serve as voice of the customer, sharing insights with cross-functional and product teams

Minimum Requirements

• A Bachelor's degree in business administration, finance, or economics, or equivalent degree
• 3 years of customer-facing consulting or implementation experience, preferably in enterprise SaaS
• Expert in Asana and collaborative work management solutions
• Exceptional communicator who engages effectively with stakeholders from individual contributors to C-level executives
• Solutions-oriented with strong business acumen and ability to navigate complex organizational change
• Self-motivated with excellent project management skills and ability to manage competing priorities
• Customer-centric mindset with genuine passion for driving client success
• Curious about AI and emerging technologies with willingness to leverage them for enhanced outcomes

About Reply

Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services.

Reply is an equal opportunity employer. We are committed to provide equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you need assistance and reasonable accommodation due to a disability during the application or the recruiting process, email us at [e-mail]. Visit our website at www.reply.com to learn more about our open roles.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.