Services Branch Lead

General Dynamics Information Technology, Inc.; Tampa (FL); Vor Ort; USD 115.000 - 155.000; Vollzeit

Zusammenfassung

General Dynamics Information Technology, Inc. in Tampa, FL, seeks a Senior Services Branch Lead to direct all aspects of service operations and projects for the USCENTCOM CITS Program.

You will oversee Service Desk, Desktop Services and Secure View teams, driving ITSM processes and vendor engagements to deliver mission-critical IT services for USCENTCOM. The role requires Top Secret/SCI clearance, 8+ years of experience in IT service delivery, and strong leadership in ITIL, risk management and

Qualifikationen

• Bachelor’s Degree in computer science, engineering, or related field with 8+ years of experience.
• DoD 8140 or 8570 certification required.
• Master’s degree and ITIL 4 Foundation are desirable.

Aufgaben

• Lead Service Desk, Desktop Services and Secure View teams for the CITS program.
• Oversee incident, problem, and change management processes and ensure quality service delivery.
• Drive vendor engagements and continual service improvement initiatives.

Kenntnisse

Desktop Administration

Desktop Management

IT Incident Management

Service Desk Strategies

Ausbildung

Bachelor's Degree in CS/Engineering

Jobbeschreibung

Job Qualifications:

Desktop Administration, Desktop Management, IT Incident Management, Service Desk Strategies

Job Description:

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret/SCI

Clearance Level Must Be Able To Obtain: Top Secret/SCI

Public Trust/Other Required: None

Job Family: Program Delivery and Execution

Skills: Desktop Administration, Desktop Management, IT Incident Management, Service Desk Strategies

Certifications: None

Experience: 8 + years of related experience

US Citizenship Required: Yes

GDIT is looking for a Senior Services Branch Lead to direct all aspects of service operations and projects for the USCENTCOM Information Technology Services (CITS) Program supporting the USCENTCOM J6 in Tampa, FL.

Meaningful Work and Personal Impact

Duties and Responsibilities: As the Information Technology Services Branch Lead for the CITS Program, assists with leading Service Desk, Desktop Services and Secure View teams. Provides subject matter expertise on improving customer support in support of the USCENTCOM Commander’s highest priorities through implementation of disciplined program, project, and engineering processes. Provides oversight to the Incident and Problem Management processes and maintains awareness and coordination with all aspects of Major Incident Management. Additionally, ensures that all associated projects, initiatives, and processes are in conformance with the organization’s established policies, procedures, and objectives. Supports Service Design and Transition actions and implements Continual Service Improvement tasks in coordination with operations teams. Drives vendor engagements to ensure responsive Tier IV support and to ensure technology innovation analysis to best inform future enterprise consideration.

Additional Responsibilities

• Maintain key customer relationships to support strategic tech insertion and lifecycle replacement of IT hardware for the entire IT Enterprise
• Implement best practices for the Enterprise to include ITIL, Agile, PMBOK frameworks for delivering IT Services work that include use of MS Project Scheduling, Detailed Resource Planning, performance tracking, and workload prioritization of the combined teams to effectively meet customer milestones
• Support the development of status work products, to include briefing materials that showcase accurate service delivery metrics and team performance to mission outcomes
• Work with the CSI Lead and evaluate impacts of recommended initiatives and projects and drive delivery of advanced ITSM processes and tooling solutions that meet the customers use cases
• Champion organizational change management efforts that impact internal engineering, operations, and service delivery operations within programs technical teams
• Directly support teams with unique Service Delivery related strategy and design, and partner with the operations team to bring designed capabilities online and deployed across the environment
• Partner with the quality team to implement an effective quality management program that covers all elements of technical delivery to measure and provide insights into customer experience

What You’ll Need to Succeed

Education and/or Certifications

Required

• Bachelor’s Degree with a focus in computer science, engineering, or a related field of study and at least 8 years of experience
• Applicable DoW 8140 or DoW 8570 Certification

Desired

• Master’s Degree with a focus in computer science, engineering, or a related field of study
• ITIL 4 Foundation Certification

Required Skills

• 8 years+ of progressive technical implementation, team leadership, and customer relationship experience
• Skilled in utilizing best practice engineering methods
• Experience in strategic planning, including contributing recommendations with supporting data and preparing and executing action plans
• Proven proficiency in analyzing, evaluating, and overcoming program risks across multiple project teams
• Demonstrated knowledge of incident management, problem management, change management, Knowledge management as well as request fulfillment
• Possess a minimum of five years of experience supporting high-level and Senior Government Executive customers with IT requirements

Desired Skills

• Experience with USCENTCOM and familiarity with its mission
• Knowledge and familiarity with USCENTCOM’s IT environment

Clearance Requirement

• Active TS/SCI

Travel Requirements

• Required USCENTCOM Exercise support of up to 10% Travel during the Year to OCONUS Locations

GDIT IS YOUR PLACE

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

The likely salary range for this position is $114,750 - $155,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours

40

Travel Required

Less than 10%

Telecommuting Options

Onsite

Work Location

USA FL MacDill AFB

Total Rewards At GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans