Services and Support Coordinator

Avispa Technology; Nashua (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

W2 Employment

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Savings

PSL

Job summary

Avispa Technology in Nashua, NH is seeking a Services and Support Coordinator to support test and measurement service solutions. This onsite role involves coordinating service operations, maintaining data systems, resolving requests, and ensuring high-quality customer service and operational performance.

The ideal candidate has 3+ years in customer support or service coordination and strong knowledge of Windows OS and Microsoft Office.

Qualifications

• 3+ years of experience in customer support, service coordination, operations support, or administrative functions.
• Solid working knowledge of Windows OS and Microsoft Office applications (Outlook, Teams, Excel).
• Experience with database tracking and management systems.
• Ability to understand general and technical aspects of contract requirements and operational processes.
• Experience with reports, data analysis, and process documentation.

Responsibilities

• Perform administrative and operational support activities with clearly defined objectives, including maintaining accurate data entry and supporting delivery operations across multiple systems.
• Establish and maintain communication with internal teams and external customers to support service delivery, contractual obligations, and issue resolution.
• Respond to customer inquiries and service/support requests, troubleshooting and resolving issues with varying levels of scope and complexity.
• Maintain and manage database tracking systems, generate reports, perform data analysis, and document processes and work instructions.
• Collaborate within a team environment to provide responsive customer service while managing multiple priorities and interruptions in a fast-paced setting.

Skills

Customer Support

Service Coordination

Data Analysis

Operations Support

Tools

Windows OS

Microsoft Office

Outlook

Teams

Excel

Database Tracking Systems

Job description

Services and Support Coordinator 37230315

• Hourly pay: $22/hr
• Worksite: Leading electronic testing company (Nashua, NH 03063 - Onsite)
• W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
• 40 hours/week, 24 Month Assignment

A leading electronics testing company is seeking a Services and Support Coordinator to support Test and Measurement service solutions. This role will support both internal and external customers by coordinating service operations, maintaining data systems, resolving support requests, and ensuring high-quality customer service and operational performance.

Services and Support Coordinator Responsibilities

• Perform administrative and operational support activities with clearly defined objectives, including maintaining accurate data entry and supporting delivery operations across multiple systems.
• Establish and maintain communication with internal teams and external customers to support service delivery, contractual obligations, and issue resolution.
• Respond to customer inquiries and service/support requests, troubleshooting and resolving issues with varying levels of scope and complexity.
• Maintain and manage database tracking systems, generate reports, perform data analysis, and document processes and work instructions.
• Collaborate within a team environment to provide responsive customer service while managing multiple priorities and interruptions in a fast-paced setting.

Services and Support Coordinator Qualifications

• 3+ years of relevant experience in customer support, service coordination, operations support, or administrative functions.
• Solid working knowledge of Windows OS and Microsoft Office applications, including Outlook, Teams, and Excel.
• Experience with database tracking and management systems.
• Ability to understand general and technical aspects of contract requirements and operational processes.
• Experience working with reports, data analysis, and process documentation.

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