Services AI Change Management & Adoption Leader

GE Vernova; Boston (MA); Remote; USD 114,000 - 190,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company matching

Tuition assistance

Paid parental leave

Life insurance

Job summary

GE Vernova seeks a Services AI Change Management & Adoption Leader to drive hands-on activation and sustained adoption of AI-enabled solutions across Gas Power Services. You will own the Context Management process, ensuring fleet/unit/site data is structured and accessible to power AI solutions, while redesigning business processes to enable AI transformation.

You will lead activation workshops, develop train-the-trainer materials, and manage change risks, dashboards, and stakeholder

Qualifications

• Bachelor’s degree in Business, Engineering, or related discipline is required.
• 8+ years of experience leading change management, adoption/enablement, transformation, or readiness in a complex organization.
• 5+ years in Services, Supply Chain, or industrial operations roles.

Responsibilities

• Execute and improve the standardized change management playbook for GenAI initiatives.
• Own end-to-end Context Management: capture, structure, validate, and maintain fleet/unit/site context.
• Provide data quality and enrichment for context data across fleets, units, and sites.
• Design and facilitate activation workshops translating capabilities into updated standard work and processes.
• Develop and deliver train-the-trainer materials to enable process owners and super users.
• Manage cross-initiative change risks and dependencies and drive mitigation actions.
• Align stakeholders and coordinate communications to support adoption of AI-enabled solutions.
• Support responsible AI adoption with governance, workflows, and guardrails.

Skills

Change Management

Adoption Enablement

Process Ownership

AI/GenAI

Communication

Education

Bachelor’s degree in Business, Engineering, or related discipline

Tools

Salesforce

ServiceMax

ETM

Event Vision

Job description

Job Description Summary

Job Description

Job Summary:

The Services AI Change Management & Adoption Leader drives the hands-on activation and sustained adoption of AI-enabled solutions across the Gas Power Services business. Partnering closely with business process owners, GenAI Process Managers, and IT/Digital Transformation (DT) teams, this role defines and executes a repeatable change management playbook for Services AI initiatives—ensuring readiness, adoption, and measurable business impact at the initiative level. In addition, this role owns the Context Management process—ensuring that fleet, unit, and site-specific business context is properly structured, maintained, and accessible to power effective AI solutions. This role serves as a key change agent for re-designing business process flows to enable AI transformation in the business.

Essential Duties & Responsibilities:

• AI Change Management Playbook Execution: Execute and continuously improve the standardized change management playbook for GenAI initiatives (templates, readiness gates, activation cadence, hypercare model) using the frameworks and templates established by the Services AI Portfolio and Governance Leader.
• Context Management Process Ownership: Own the end-to-end Context Management process—defining how fleet, unit, and site-specific business context is captured, structured, validated, and maintained to enable accurate and effective AI solutions. Examples include managing fleet-level configuration data, unit maintenance and operational history, site-specific customer requirements, regional regulatory considerations, and equipment-specific knowledge that informs AI model accuracy and relevance.
• Context Data Quality & Enrichment: Partner with business process owners and data teams to ensure context data (fleet profiles, unit records, site documentation) is current, complete, and properly structured for AI consumption; drive continuous enrichment of context repositories as new AI use cases are deployed.
• Activation Workshops: Design and facilitate activation workshops that translate solution capabilities into updated standard work, roles, and operating rhythms with business process owners.
• Train-the-Trainer Enablement: Develop and deliver train-the-trainer sessions and toolkits (facilitator guides, job aids, FAQs, demos) to enable process owners and super users to train and support end users.
• Change Risk & Dependency Management: Manage a cross-initiative change risk and dependency register and drive mitigation actions to closure (readiness gaps, competing rollouts, training dependencies).
• Stakeholder Alignment & Communications: Build stakeholder maps and sponsor plans; coordinate targeted communications to support awareness, understanding, and sustained usage of AI-enabled solutions.
• Responsible AI Adoption Enablement: Partner with DT and the Services AI Portfolio and Governance Leader to reinforce responsible AI usage, approved workflows, data handling expectations, and user guardrails through enablement and communications at the initiative level.
• Training & Documentation: Create role-based training materials, job aids, quick reference guides, SOP updates, and release notes; embed enablement into workflows where possible.
• Hypercare & Stabilization: Lead post-deployment hypercare (office hours, feedback loop, issue triage coordination, FAQ/known issues log) and transition to steady-state support.
• Adoption Metrics & Corrective Action: Define adoption and outcome metrics with process owners and analytics partners at the initiative level; run reporting cadences and corrective actions when adoption or benefits lag. Provide initiative-level adoption data to the Portfolio and Governance Leader for portfolio-wide reporting and ROI measurement.

Required Qualifications & Experience:

• Bachelor’s degree in Business, Engineering, or related discipline
• 8+ years of experience leading change management, adoption/enablement, transformation, operational readiness, or product activation in a complex, matrixed organization
• 5+ years of experience in Services, Supply Chain, or industrial operations roles
• Demonstrated experience leading change management for large-scale transformation projects/initiatives
• Strong understanding of business process flows, operational data structures, and how context (fleet, unit, site) drives decision-making in field services environments
• English proficiency required

Desired Characteristics:

• Past experience with Python or GenAI techniques and tools
• Experience with Field Service outage planning processes—familiar with resource, tooling, sourcing, training processes
• Past experience as Service Manager, Outage Manager, CPM
• Knowledge of Services products, processes, customer requirements, and budgeting/financial processes
• Experience managing fleet, unit, or site-level data and configurations in an industrial or field services environment
• Strong ERP, Salesforce, ETM, ServiceMax, and Event Vision systems experience
• Demonstrated project management experience across a matrixed organization
• PMI Project Management Professional (PMP) certification or equivalent
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Strong organizational skills
• Change agent with strong credibility and influence in the organization
• Demonstrated commitment for process improvement
• Six Sigma Green/Black Belt certification or equivalent quality certification
• Formal Lean Training/certification…Value Stream Mapping and Daily Management

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote positionApplication Deadline: October 24, 2026

For candidates applying to a U.S. based position, the pay range for this position is between $114,100.00 and $190,200.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on October 16, 2026.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.