ServiceNow IRM Lead

NTT America, Inc.; Atlanta (GA); On-site; USD 120,000 - 180,000; Full time

Job summary

NTT DATA is seeking a ServiceNow IRM Lead in Atlanta, GA. You will collaborate with business stakeholders and technology partners to design and implement robust IRM capabilities within ServiceNow, focusing on risk management, controls, assessments, issues, and related workflows.

You will provide technical leadership, mentor engineers, and guide solution design, development, testing, deployment, and production support while communicating complex concepts to both technical and non-technical

Qualifications

• Minimum 8+ years of IT experience including enterprise apps or consulting.
• Minimum 5+ years of hands-on ServiceNow platform experience.
• Minimum 3+ years implementing ServiceNow IRM/GRC in enterprise environments.
• Minimum 3+ years designing risk, control and governance workflows in ServiceNow.
• Minimum 2+ years with standard IRM data models and workflows.
• Minimum 3+ years gathering requirements with business stakeholders.
• Minimum 3+ years of Flow Designer, Business Rules, UI etc in ServiceNow.
• Minimum 2+ years mentoring ServiceNow engineers and setting standards.
• Strong written and verbal communication across teams.

Responsibilities

• Collaborate with stakeholders to translate requirements into ServiceNow IRM solutions.
• Lead design, configuration, development, and implementation of IRM capabilities.
• Configure and extend out-of-the-box Risk and Controls in ServiceNow.
• Design data models, workflows, notifications, dashboards, and reports.
• Provide technical leadership and conduct design/code reviews.
• Partner with teams through requirements, testing, deployment and support.
• Document designs and communicate technical concepts clearly.

Skills

IT experience

ServiceNow

IRM/GRC

GRC workflows

IRM data models

Requirements gathering

Flow Designer

Mentoring

Communication

Education

Bachelor's degree in CS/IT/Engineering

Job description

Req ID: 391302

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a ServiceNow IRM Lead to join our team in Atlanta, Georgia (US-GA), United States (US).

Job Description - ServiceNow IRM Lead

Integrated Risk Management (IRM) | Risk & Controls | ServiceNow Platform

Day to Day Job Duties: (what this person will do on a daily/weekly basis)

• Work closely with business stakeholders, risk teams, control owners, compliance teams, and technology partners to understand business requirements and translate them into scalable ServiceNow IRM solutions.

• Lead the design, configuration, development, and implementation of ServiceNow Integrated Risk Management (IRM) capabilities, with particular focus on Risk Management, Controls, Assessments, Issues, and related workflows.

• Configure and extend out-of-the-box ServiceNow Risk and Controls solutions while minimizing unnecessary customization and aligning implementations to platform best practices.

• Design data models, workflows, business rules, notifications, integrations, dashboards, reports, and user experiences required to support enterprise risk and control processes.

• Provide technical leadership to ServiceNow engineers, perform design/code reviews, troubleshoot complex platform issues, and guide teams on maintainable implementation patterns.

• Partner with business and technical teams through requirements, solution design, development, testing, deployment, production support, and continuous improvement activities.

• Document solution designs, configuration decisions, operational procedures, and implementation standards, and communicate technical concepts clearly to both technical and non-technical stakeholders.

Basic Qualifications: (what are the skills required to this job with minimum years of experience on each)

• Minimum 8+ years of overall IT experience, including enterprise application implementation, platform engineering, or technology consulting experience.

• Minimum 5+ years of hands‑on ServiceNow platform experience involving configuration, development, workflow automation, integrations, administration, and production support.

• Minimum 3+ years of hands‑on experience implementing ServiceNow IRM / GRC capabilities in enterprise environments.

• Minimum 3+ years of experience designing and implementing risk, control, assessment, issue-management, compliance, or related governance workflows within ServiceNow.

• Minimum 2+ years of hands‑on experience with ServiceNow out-of‑the‑box Risk and Controls capabilities, including configuration and extension of standard IRM data models and workflows.

• Minimum 3+ years of experience working directly with business stakeholders to gather requirements, facilitate solution discussions, perform design reviews, and translate business needs into technical solutions.

• Minimum 3+ years of experience with ServiceNow development/configuration concepts such as Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, notifications, reports, dashboards, and REST/SOAP integrations.

• Minimum 2+ years of experience leading or mentoring ServiceNow engineers, reviewing technical designs, and establishing implementation standards and platform best practices.

• Strong written and verbal communication skills with the ability to work effectively across business, risk, compliance, architecture, and engineering teams.

Mandatory Prerequisites

• Active ServiceNow Certified System Administrator (CSA) certification. Candidate must be able to provide the registered email ID associated with ServiceNow certifications.

• Candidate must be able to work from US Bank office three days per week.

• Candidate should be available for an immediate start or the earliest possible joining date.

Certification Requirement / Flexibility

• Active ServiceNow IRM certification is strongly preferred and should be treated as the target qualification for the role.

• Strong hands‑on IRM candidates may be considered even if the IRM certification is expired or not currently active, provided their implementation experience is strong and verifiable.

• Candidates holding active CSA and Certified Application Developer (CAD) certifications with strong hands‑on IRM experience may also be considered, provided they are willing to complete the applicable IRM certification after selection.

Degree

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; equivalent relevant work experience may be considered.

Nice to Have; (But not a must)

• Experience implementing ServiceNow IRM in large, regulated enterprises, particularly banking, financial services, or other highly controlled environments.

• Deep expertise in ServiceNow out-of-the-box Risk and Controls solutions and the ability to recommend configuration-first approaches before custom development.

• Experience with Policy and Compliance Management, Audit Management, Vendor Risk / Third-Party Risk, Operational Risk, or Business Continuity capabilities within ServiceNow.

• Experience integrating ServiceNow IRM with enterprise data sources, identity platforms, CMDB/CSDM, security tools, reporting platforms, or downstream governance systems.

• ServiceNow Certified Application Developer (CAD) or additional ServiceNow implementation certifications.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in‑office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) .