ServiceNow Workflow Configurator / Designer – ITSM / CSM

Vertical Relevance; New York (NY); Remote; USD 85,000 - 130,000; Full time

Job summary

An innovative firm is seeking a ServiceNow Workflow Designer to join their team as a full-time remote consultant. This role involves the end-to-end planning, building, and deploying of software systems, focusing on delivering exceptional customer success. The ideal candidate will have extensive experience in implementing ServiceNow within financial services, showcasing strong communication and organizational skills. Join a team dedicated to excellence and continuous learning, where your contributions will drive value and transformation for clients. If you are passionate about technology and client engagement, this opportunity is perfect for you.

Qualifications

• 3-5+ years of ServiceNow implementation experience in financial services.
• Strong client management skills and ability to communicate technical concepts.

Responsibilities

• Design, build, and optimize workflows in ServiceNow for ITSM and CSM modules.
• Engage with clients to identify requirements and deliver configurations.

Skills

ServiceNow Implementation

Client Communication

Stakeholder Management

Problem-Solving

Organizational Skills

ServiceNow Certifications

Workflow Configuration

ITSM/ITOM/ITAM Knowledge

Job description

Vertical Relevance is looking for a ServiceNow Workflow Designer to join our team as a W2 consultant or Full-time and work remotely. This person is responsible for the end-to-end planning, building, and deploying software systems.

As a ServiceNow Workflow Designer, you will implement technical solutions as part of a team for customer engagements. This role requires strong teamwork, communication, patience, and organizational skills needed to drive customer success.

At Vertical Relevance we deliver with excellence through teamwork, automating everything, constantly learning, and taking ownership of our customers’ experience.

Are you ready to join the team?

Required Skills and Experiences:

• 3-5+ years focused on implementation of ServiceNow in a financial services environment.
• Proven experience in client communication, and stakeholder requirements management.
• Strong ServiceNow platform expertise; ServiceNow CSA and other certifications, accreditations, badges.
• Excellent communication, problem-solving, and organizational skills.
• Minimum 3-5+ years of consulting experience, with at least 3years working with the ServiceNow platform
• Proven experience in delivering successful ServiceNow implementations across multiple clients in the Financial Services sector.
• Strong understanding of ServiceNow modules ITSM/ITOM/ITAM and/or CSM/FSO/GRC.
• Deep understanding and real-world experience configuring ServiceNow Workflows
• Strong client management skills with the ability to communicate complex technical concepts to non-technical stakeholders.
• Experienced, Certified, hands-on ServiceNow Workflow Designer responsible for designing, building, and optimizing workflows in ITSM and / or CSM modules on the ServiceNow platform in the Financial Services area.
• Ability to effectively engage with client stakeholders to identify requirements, map requirements to ServiceNow capabilities / modules.
• Identify and prioritize gaps, work with clients to define MVP requirements, configure, test and deliver configurations that meet / exceed client expectations on time and within schedule.

Vertical Relevance was founded to help business leaders drive value through the design and delivery of effective transformation programs across people, processes, and systems. Our mission is to help firms at any stage of their journey develop custom solutions for success and growth. We provide a full range of services from strategy and design through to implementation and training. Our collective industry expertise is our greatest asset - our professionals have an average of 20+ years' experience within Financial Services, across Wealth Management, Asset Management, Insurance, and Banking.