ServiceNow Workflow Configurator / Designer – ITSM / CSM

Vertical Relevance; New York (NY); Remote; USD 90,000 - 140,000; Full time

Job summary

An innovative firm is looking for a ServiceNow Workflow Designer to join their dynamic team. This role offers the chance to work remotely while engaging in end-to-end planning, building, and deployment of software systems within a financial services context. The ideal candidate will leverage their expertise in ServiceNow to deliver tailored solutions that meet client needs. With a focus on teamwork, continuous learning, and customer experience, this position promises to be both challenging and rewarding, providing ample opportunities for professional growth and development in a thriving environment.

Qualifications

• 3-5+ years of experience in ServiceNow implementation.
• Strong expertise in ServiceNow platform with certifications preferred.
• Experience delivering successful ServiceNow implementations.

Responsibilities

• Engage with client stakeholders to identify requirements.
• Map requirements to ServiceNow capabilities and define MVP requirements.
• Configure, test, and deliver solutions on schedule.

Skills

ServiceNow implementation

Client communication

Stakeholder requirements management

Problem-solving

Organizational skills

ServiceNow modules (ITSM, ITOM, ITAM, CSM, FSO, GRC)

Configuring ServiceNow Workflows

Tools

ServiceNow

Job description

ServiceNow Workflow Configurator / Designer – ITSM / CSM

Join to apply for the ServiceNow Workflow Configurator / Designer – ITSM / CSM role at Vertical Relevance.

Vertical Relevance is seeking a ServiceNow Workflow Designer to join our team as a W2 consultant or full-time employee, with remote work options. This role involves end-to-end planning, building, and deployment of software systems, specifically implementing technical solutions within customer engagements. The ideal candidate will demonstrate strong teamwork, communication, patience, and organizational skills to ensure customer success.

At Vertical Relevance, we deliver excellence through teamwork, automation, continuous learning, and ownership of our customers’ experience.

Required Skills and Experiences:

• 3-5+ years of experience in ServiceNow implementation within a financial services environment.
• Proven client communication skills and stakeholder requirements management.
• Strong expertise in the ServiceNow platform; certifications such as ServiceNow CSA preferred.
• Excellent communication, problem-solving, and organizational skills.
• Minimum of 3-5+ years of consulting experience, with at least 3 years on the ServiceNow platform.
• Experience delivering successful ServiceNow implementations across multiple clients in financial services.
• Deep understanding of ServiceNow modules ITSM, ITOM, ITAM, CSM, FSO, GRC.
• Hands-on experience configuring ServiceNow Workflows.
• Ability to communicate complex technical concepts to non-technical stakeholders.

Responsibilities include engaging with client stakeholders to identify requirements, mapping requirements to ServiceNow capabilities, identifying and prioritizing gaps, defining MVP requirements, configuring, testing, and delivering solutions that meet or exceed client expectations on schedule.

Vertical Relevance was founded to help business leaders drive value through effective transformation programs across people, processes, and systems. Our mission is to develop custom solutions for success and growth, offering services from strategy and design to implementation and training. Our professionals average over 20 years of experience in Financial Services, including Wealth Management, Asset Management, Insurance, and Banking.